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Job Summary: This professional will assess customer needs, offer value propositions, expand connections, present solutions, and build customer relationships, delivering an enchanting experience. Key Highlights: 1. Offer value propositions and expand connections with additional services 2. Build relationships and deliver an enchanting customer experience 3. Provide consultative service and sell products/services The Customer Representative (CR) must assess customers' needs and offer the most suitable value proposition; Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life; Demonstrate to customers that a solution is always available; Build relationships and deliver an enchanting experience during every customer interaction. **Requirements:** · Completed High School education; · Basic knowledge of Microsoft Office suite; · Sales and customer service experience is desirable; · Familiarity with sales targets and performance indicators is a plus; · Telephony experience is a plus; · Knowledge of Android and iOS systems is a plus. **Responsibilities** * Provide in-person or online customer service using official company-provided tools, applying a consultative approach to identify customer needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying questions about specifications to provide greater confidence for customer decision-making; * Sell products (mobile phones and accessories) and services (plans and digital services), aligned with customer needs and following company procedures and guidelines; * Support customers in resolving issues related to Vivo's services; * Promote product and service offers and proactively attract new customers; * Establish and foster customer relationships, embodying one's personal brand in alignment with Vivo's DNA to maintain this bond; * Take ownership of organizing and maintaining workplace cleanliness; * Contribute to organizing customer flow in-store and managing waiting lines when necessary; * Arrange products in the display window and keep it organized according to company standards. **(For questions during registration, contact (38) 9 9921-8684.)** Employment Type: Permanent CLT Compensation: Starting from R$1.512,00 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Meal voucher * Transportation voucher Work Location: On-site
