Customer Relationship Representative – CEMIG

Description

Job Summary: Customer Relationship Representative at CEMIG to provide direct support to customers, clarifying doubts, registering requests, negotiating, and advising on electricity services. Key Highlights: 1. Receptive and/or in-person customer service with a focus on excellence and agility 2. Clarification of doubts regarding various CEMIG services 3. Opportunity to work in customer service Job Description We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying doubts, registering requests, negotiating, and advising on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify doubts regarding bills, consumption, disconnection and reconnection, duplicate bills, and other services offered by CEMIG; Register interactions in internal systems; Redirect requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and in teams; Commitment to public customer service quality. Employment Type: Full-time, Permanent CLT Salary: R$1.518,00 - R$2.134,53 per month Benefits: * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site