CEMIG Customer Service Representative

Description

Job Summary: We are seeking Customer Relationship Representatives for CEMIG, focused on excellence and agility in customer support, performing inbound and/or in-person service to clarify inquiries and register requests. Key Highlights: 1. Customer service focused on excellence and agility 2. Clarification of inquiries and registration of requests 3. Opportunity to work at CEMIG with direct customer service **Job Description:** We are looking for professionals to serve as Customer Relationship Representatives at CEMIG, providing direct customer support. The role involves inbound and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. **Responsibilities:** * Provide customer service via telephone, in person, or through digital channels; * Clarify inquiries regarding bills, consumption, disconnections and reconnections, duplicate bills, and other CEMIG services; * Register interactions in internal systems; * Route requests to responsible departments when necessary; * Meet quality targets, average handling time, and customer satisfaction goals. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy; * Prior customer service experience is a plus. **Desired Profile:** * Proactivity and empathy; * Organization and results orientation; * Ability to work under pressure and collaboratively; * Commitment to the quality of public service. Job Type: Full-time CLT, Part-time Compensation: R$1\.566,47 \- R$1\.740,25 per month Benefits: * Transportation allowance