Night Shift Customer Service Assistant (12x36)

Description

Job Summary: We are seeking a Night Shift Customer Service Assistant (12x36) to join our team, handling emergency calls and ensuring clear, empathetic communication. Key Highlights: 1. Customer service experience 2. Clear diction and attentive listening 3. Ability to resolve questions and convey confidence Pronto Assistência e Regulação is looking for a Night Shift Customer Service Assistant (12x36) to join our team! If you have relevant experience and seek growth within a company that values excellence and innovation, this opportunity is for you. **Main Responsibilities:** Conduct proactive and reactive emergency calls via phone, WhatsApp, and mobile app; Open and close service requests with members and service providers; Ensure clear, concise, and empathetic communication throughout every interaction. **What We Are Looking For:** Prior customer service experience; Clear diction, attentive listening, and ability to resolve questions; Ease of expression with clarity and ability to convey confidence in information delivery. **Work Location and Schedule:** On-site in Lourdes/BH 12x36 shift – 7:00 PM to 7:00 AM **Benefits:** Unimed Health Plan Dental Plan Life Insurance Meal Allowance – BRL 50.00 per workday Transportation Benefit or Fuel Allowance Birthday Voucher – BRL 300.00 per month Exclusive discounts on vehicle protection **How to Apply:** Send your resume to: ana.pereira@essentialbpo.com.br or via WhatsApp (31) 9973-6134 Subject: Night Shift Customer Service Assistant (12x36) Join a team that values professionalism and continuous growth! Salary: BRL 1,800.00 – BRL 1,866.00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal allowance * Food allowance * Transportation allowance Workplace: On-site