[Retention] Retention Agent

Description

Job Summary: The Retention Agent will handle customer interactions, renew plans and packages, and retain and foster customer loyalty. Key Highlights: 1. Experience in customer service and strong verbal and written communication skills. 2. Negotiation and persuasion skills for customer retention. 3. Performing plan renewals and customer loyalty initiatives. Description: Do you identify with our challenge? You're just one step away! Review the requirements and join us! * Completed high school education; * Experience in customer service; * Strong verbal and written communication skills; * Negotiation and persuasion skills; * Basic computer knowledge (typing, web navigation, and systems usage). Your responsibilities as a Retention Agent will include: * Providing customer support via phone or digital channels, either through inbound or outbound interactions; * Renewing plans and benefit packages; * Retaining customers from the existing base by offering benefits and advantages aligned with available plans and packages; * Fostering loyalty among customers in the existing base. 2511260202401506048