Infrastructure Analyst

Description

Job Summary: Provide intermediate-level technical support to users, diagnosing and resolving hardware and software incidents, and administering local infrastructure. Key Highlights: 1. Provide intermediate-level technical support 2. Administer basic infrastructure environments 3. Support technological upgrade projects and equipment rollouts Responsibilities: * Main responsibilities; * Provide intermediate-level technical support to users; * Diagnose and resolve hardware and software incidents; * Administer basic local infrastructure environments; * Support standardization of processes and technical documentation; * Monitor incident recurrence and propose improvements; * Support technological upgrade projects and equipment rollouts; Requirements * Technical or higher education degree in Information Technology or related fields; * Prior experience in technical support and infrastructure; Minimum Education Level: Higher Education