PRODUCT MANAGER

Description

Job Summary: We are seeking an analytical, results-driven Product Manager to work within a multidisciplinary squad and bridge strategy and execution for conversational products. Key Highlights: 1. Work in a multidisciplinary squad focused on chatbots 2. Bridge strategy and execution of intelligent conversational solutions 3. Collaborative and dynamic work environment Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, accurate, and fluid interactions—powered by cutting-edge technology and our proprietary methodology. To achieve this, we’re looking for highly skilled professionals to join our team of Munders and embrace exciting, new challenges every day! We are looking for a **Product Manager** to join a **multidisciplinary squad** focused on developing and evolving chatbots! You will be responsible for bridging strategy and execution: from understanding our clients’ needs to planning and overseeing the delivery of intelligent conversational solutions. If you are analytical, driven by results, and enjoy collaborating with technology and artificial intelligence teams, this role is for you! **Responsibilities and Duties** * Manage conversational products; * Participate in client meetings to understand requirements, present ideas, and conduct discovery sessions; * Propose improvements, new workflows, and features based on results, benchmarks, and business needs; * Write user stories and organize requirements for the technical team; * Prioritize deliveries with a focus on impact and feasibility; * Monitor product performance and suggest data- and feedback-driven adjustments; * Serve as the liaison point between clients, the technical team, and internal Mundiale departments. **Requirements and Qualifications** * Experience with digital products/technology solutions oriented toward business; * Knowledge of performance indicator analysis; * Strong communication skills with both technical and non-technical stakeholders; * Critical thinking and analytical mindset for data-driven decision-making; * Organization and proactivity to thrive in a dynamic and collaborative environment; * Availability to work in a hybrid model in **Belo Horizonte/MG**. **Nice-to-Have:** * Experience with conversational products; * Knowledge of messaging platforms, customer service journeys, and NLP; * Familiarity with technical concepts such as APIs, integrations, and product architecture. **Additional Information** * Competitive salary package aligned with market standards; * Flexible Benefit Plan (you decide how to use it according to your needs: culture, transportation apps, subscriptions, fitness, meals, etc.); * Unimed Unipart Health Insurance Plan; * Career Development Path; * Hybrid Work Model; * Birthday Day Off; * Short Friday; Collaborative and dynamic work environment. * For over 20 years, every day at Mundiale begins with one question: How can we positively impact someone’s experience? From the very beginning of our journey, we’ve kept our focus firmly on the customer. Our work reflects this philosophy: united teams thinking, building, and **revolutionizing experiences**. We are an authentic team of **over 500 Munders spread across 19 Brazilian states.** By the way, a **Munder** is each one of us at Mundiale—free to be who we truly are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse perspectives), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems—not just solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% each day. And it’s people like you—ready to co-create, exchange experiences, and learn—who we invite to explore our opportunities. If you want to grow your career in a company that grows with you, join **Mundiale!**