Customer Service Representative - Diamantina

Description

Job Summary: A talented and unconventional Customer Service Representative to join our Success Team, responsible for public-facing service, initial screening, processing requests, and administrative support. Key Highlights: 1. Opportunity to advance your career in a dynamic environment. 2. Teamwork that values support, respect, creativity, and innovation. 3. Focus on constant challenges and continuous learning. Citizen Experience is seeking a talented and **unconventional** **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and have ease interacting with **people**, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and collaborate in a **creative** way — this is how the best ideas emerge. If you're looking to **advance your career** in an environment full of **opportunities**, where acceleration means not only progressing in roles and responsibilities but also tackling constant challenges, don't miss this chance! **Responsibilities and Duties** **Your main responsibilities** You will be a key point in the citizen's experience, performing activities such as: * **Public service:** greeting, guiding, and clarifying questions about available services with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Request processing:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, referring more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Good typing skills; * Prior experience in public-facing service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * From 07:30 to 17:18\. **Work location:** * Rua Vicente Figueiredo, No. 85 \- Centro, Diamantina. ZIP Code 39100\-000 **We offer a benefits package including:** **Transportation Voucher** (6% employee deduction) **Birthday Day Off** – an entire day just for you to celebrate however you wish! **Health Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Meal/ Food Allowance** – R$ 25.73 per day for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology adoption, and increased efficiency. Our goal is to integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with opportunities for continuous learning and challenging projects, join our team! \#ForPeople