Collection Assistant I - UNIVERSO AGV

Description

Job Summary: The professional will work in the collections area, performing active and passive contact, updating records, and handling delinquencies, within an environment of constant innovation and growth. Key Highlights: 1. An environment of constant transformation, innovation, and collaboration. 2. A structured career development plan with evaluations and promotion opportunities. 3. Focus on performance improvement and client results. Have you ever imagined working in an environment of constant transformation, innovation, collaboration, and growth? Here, this vision becomes reality! We are **Prime Results**, operating in the fields of business consulting, outsourcing, and strategic management. We offer comprehensive services across Human Resources Management, Legal Consulting, Organizational Performance, Process Improvement, Logistics, and more. All our processes are based on agile methodologies and intelligent solutions. Our focus is to enhance our clients’ performance and results. Evolution is our guiding principle. Here, all employees benefit from a structured career development plan, including biannual evaluations of technical and behavioral competencies. Based on your performance, you’ll have promotion and advancement opportunities, as well as participation in internal initiatives that drive growth! **Let’s go together \#ToInfinityAndBeyond?** **Responsibilities and Duties** Update registration data. Send invoices for delinquencies and reactivations. Monitor payment clearances, resolve data discrepancies, and handle information conflicts. Provide guidance on business rules and cancellation procedures. Conduct active and passive contact/customer service via WhatsApp for collecting from delinquent members. **Requirements and Qualifications** Completed high school education Experience in Collections Basic Excel proficiency Strong written communication skills (correct Portuguese \- please submit a writing sample) **Additional Information** **Employment Type:** CLT **Working Hours:** 8:00 AM to 6:00 PM \- Monday to Friday **Location:** Estoril/BH **Work Model:** On-site **What \#Primer Offers:** * Caju Card A flexible card you can use wherever you prefer — whether lunching with colleagues or grocery shopping. Value: R$40 per working day! * Transportation Allowance * Fuel Allowance You choose! You may opt for the transportation allowance (6% payroll deduction) or fuel allowance (R$150 or R$300 depending on distance between residence and workplace, with no salary deduction)! * Gympass Your health is one of our top priorities — so your gym membership via Gympass is on us! With optional plan upgrades at discounted rates. * Health Insurance We jointly offer a co-payment Unimed health plan with no monthly salary deduction! * Onhappy Discounts on flights and hotels, both domestic and international. Welcome voucher worth R$100.00\. * Performance Academy * Partnerships with Educational Institutions To empower you as the protagonist of your career and support continuous upskilling, we encourage your development with scholarships of up to 50% for undergraduate, graduate, and language courses. * Career Development Plan With great dedication and relentless pursuit of results, recognition is highly welcome, right? To honor this, we provide a structured career development plan so you can grow with us! * DayOff On your birthday, you deserve to celebrate however you like! So we grant you a three-month window, starting from your birthday, to choose when to take your DayOff — according to the program’s eligibility criteria :) * You Club Access to discounts and benefits at thousands of establishments, including supermarkets, cinemas, pharmacies, hotels, and more! * Pet Health Insurance Today, our pets are family — aren’t they? We also care about their health! Therefore, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy. * Gamification Program After achieving goals, we also run an incentive program to give you that extra boost! Here, our goals convert into Ups, which you can redeem for rewards at the monthly Up Store. * SESC Card Resting and experiencing new things is essential! With this in mind, our partnership with the SESC network enables you and your dependents to enjoy numerous nationwide benefits — granting access to quality activities and services at low cost. * Strategic Planning; * Daily Routine Management; * Total Quality Management; * System Development and Automation; * Legal Advisory and Civil Litigation Process Management; * Budgetary Management; * Economic and Financial Planning and Advisory; * Outsourcing (Service Provision); * Software Licensing; * Training, Capacity Building, and Personnel Development; * Project and KPI Management; * Business Process Management (BPM); * Marketing Planning and Execution in Organizations; * Recruitment and Selection; * Branding and Brand Management;