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Job Summary: We are seeking a Supervisor to work at the Sensing Repair Center, responsible for ensuring excellence in customer service, supervising the team, and contributing to continuous process improvement. Key Highlights: 1. Japanese company with over 150 years of history and a caring, wellness-oriented environment. 2. We seek passionate individuals who are customer-focused, collaborative, and inclusive. 3. Opportunity to lead teams and innovate in medical imaging diagnostic solutions. Konica Minolta is a Japanese company with over 150 years of history, employing approximately 39,000 people globally. It deeply values each employee, fostering an environment of care and well-being—perceived both internally and externally by customers, representatives, and partners. With a manufacturing facility in Brazil for over 10 years, Konica Minolta’s Healthcare business unit has distinguished itself in the Brazilian market through its medical imaging diagnostic solutions, closely aligned with the needs of clinics, hospitals, physicians, and patients. We seek passionate, customer-focused, responsible, open-minded, honest, collaborative, and inclusive individuals who can rethink life with simplicity and bring ideas to life through innovation. Join our team: https://www.linkedin.com/company/konica\-minolta\-healthcare\-do\-brasil/ **Position Overview:** We are seeking a Supervisor to work at the Sensing Repair Center. The professional will be responsible for ensuring excellence in customer service and compliance with equipment calibration and maintenance procedures, always aligned with Konica Minolta’s quality standards. Key responsibilities include team supervision, performance indicator monitoring and results analysis, and contributing to continuous process improvement. **Location:** Nova Lima / MG **Work Mode:** On-site **Academic Qualification:** Completed Bachelor’s degree in Electrical Engineering, Electronics Engineering, Automation Control, or related fields. **Languages:** Intermediate English **Mandatory Requirements:** * Minimum three years of experience with electro-electronic equipment and technical customer support. **Desirable Requirements:** * Postgraduate degree in Project or Process Management. * Knowledge of quality tools such as KANBAN / 5S / PDCA. * Experience in spectrophotometer equipment maintenance and calibration processes. * Team leadership experience. **Required Knowledge:** * Electronic circuits and electronic board repair. * NR10 certification. * Advanced computer skills. **Main Responsibilities:** * Develop technical service, equipment calibration, and maintenance procedures according to manuals. * Stay technically updated on company products and ensure knowledge alignment across the team. * Perform equipment calibration and maintenance activities in accordance with applicable standards and procedures. * Respond to customer service requests, ensuring information alignment and fulfillment of quality expectations. * Conduct on-site customer visits whenever necessary. * Ensure appropriate use of departmental equipment and instruments, safeguarding their integrity and preservation. * Schedule and ensure execution of instrument (jig) calibration per Konica Minolta Sensing technical guidelines. * Ensure proper inventory management of parts and components within the area of responsibility. * Manage service request and service activity data in applicable systems, maintaining an updated and reliable database. * Supervise internal technicians, serving as a technical reference. * Participate in internal and external audits, taking responsibility for departmental activities. * Plan and implement departmental improvements. * Interact with other company departments as needed, ensuring adherence to quality and excellence criteria for departmental work. * Execute and ensure that the team under supervision complies with company policies and procedures. * Participate in campaigns and training programs, fulfilling duties and responsibilities assigned by the immediate supervisor while observing occupational health and safety, environmental, and quality aspects to promote a safe and healthy workplace. * Properly use required uniforms and personal protective equipment (PPE), ensuring team compliance with applicable procedures and participation in Daily Safety Dialogues (DDS), staying updated on workplace hazards, correct PPE and collective protective equipment (CPE) usage. **Behavioral Skills:** * Organization and Planning * Attention to Detail * Empathy * Proactivity * Results Orientation * Technical Profile **BENEFITS THAT TRANSFORM YOUR EXPERIENCE WITH US:** Here, we strive to offer much more than a basic benefits package. Our goal is to care for you, your family, and even your pets—promoting well-being, security, and growth. Check out what we’ve specially prepared for you: * Comprehensive Health Insurance: SulAmérica, with nationwide coverage * SulAmérica Dental Plan * Life Insurance * Meal Allowance * Chartered Transportation * WellHub (Gympass) * Profit and Results Sharing Program (PPLR) * Various Incentives, in accordance with internal policies (e.g., education, language, day off, among others).
