Senior Training Analyst - Mercado Envios

Description

Job Summary: The Analyst will be responsible for hybrid analysis of training processes for collaborators, monitoring data, ensuring cross-functional alignment, identifying and mitigating risks, and analyzing metrics. Key Highlights: 1. Join the team leading logistics in Latin America. 2. Lead challenging, dynamic, and innovative projects. 3. Develop within an environment full of opportunities and growth. At Mercado Libre, we are democratizing commerce and financial services to transform people's lives across Latin America. Be part of this mission! At Mercado Envios, we manage inventory for sellers and deliver products to buyers, enhancing their experience on our platform. In an ever-evolving world, our ability to rapidly deliver products purchased via Mercado Libre has become a competitive requirement. Join the team leading logistics in Latin America, delivering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We’re looking for people who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their all because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive, joyful, and fun work environment. * Know how to build together with others and enjoy teamwork. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Conducting hybrid analysis of collaborator training processes across more than 30 last-mile operations, managed by Mercado Libre’s logistics partner operators. * Monitoring and collecting data to develop solutions that improve training processes within logistics operations, aligned with impact indicators for the business unit and the company as a whole. * Ensuring cross-functional alignment among Operations, Technology, and Corporate Governance teams, with a holistic view of internal processes. Proposing system and process improvements while identifying training and development needs across the entire region. * Identifying and analyzing risks involved in logistics processes, developing action plans to mitigate them, and ensuring adherence to management standards across operational processes. * Analyzing metrics and developing operational management tools that add value to training-related workstreams, supported by expertise in BigQuery, Looker Studio, SQL, and related technologies. **Requirements:** * Bachelor’s degree in Administration, Engineering, Logistics, Project Management, Process Management, or related fields. * Operational mindset, working in full synergy with operations. * Knowledge of Supply Chain, Operational Excellence, and Continuous Improvement is a plus, as is dashboard development and data analysis. * Hybrid work arrangement, Monday to Friday, from 9:00 AM to 6:48 PM, with availability to travel to cities in the interior of São Paulo state and Southern Brazil, as required by business needs. **We Offer You:** * The opportunity to join an entrepreneurial company where we love thinking big and long-term. * Ownership of your professional development in an environment rich with opportunities, learning, growth, expansion, and challenging projects. * Collaboration and knowledge-sharing with outstanding professionals and experts. * An excellent work environment, equipped with everything you need for a great experience. :) Mercado Libre does not contact candidates offering job opportunities in exchange for money. All open positions are available on our careers website. If you receive any request for payment, please be cautious!