Call Center Agent

Description

Job Summary: Phone, email, chat, and WhatsApp support to resolve customer inquiries and guide them through problem-solving, combining Technology and Human Warmth. Key Highlights: 1. Growth opportunities and a happiness-focused work environment 2. Internal opportunity program with promotion available starting from the 3rd month 3. Market-leading company embracing diversity, no prior experience required **Work Location: Shopping Mall Unit \-** Address: *Avenida Donato Quintino, 90, Cidade Nova, Montes Claros, MG*. **Remote work option available after 90 days** **New: We now partner with Gympass**: Take care of your well-being with access to gyms, studios, and health apps! **Join AeC!** We are market leaders in customer relationship management, with over 30 years of experience and certified since 2020 as one of the best companies to work for. Here, you’ll find growth opportunities and an environment that values employee happiness and well-being. **Career Path at AeC** At AeC, your development is our priority. Starting from your third month, you can be promoted through our internal opportunity program. In 2024, we promoted over 5\.000 employees. We are a diversity-embracing company and want you to grow with us — whether you have prior experience or not, join AeC! **Responsibilities:** Phone support to address customer questions and provide quick solutions, as well as guiding customers step-by-step to resolve issues. Support delivered via email, chat, WhatsApp, voice, and other channels. **Requirements** Must be at least 18 years old High school diploma completed Positions available for all shifts (morning, afternoon, night), part-time schedules, 6x1 or 5x2\. Entry-level positions also available. No prior experience required; however, previous experience in roles such as telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support specialist, consultant, collections agent, active or passive customer service agent, sales representative, SAC (Customer Service Department), sales, teleoperator, interaction expert, operator, etc., is considered advantageous. **Here, you’ll find abundant Technology and Human Warmth, Innovation, people, and opportunities.** Employment Type: Part-time, CLT (Consolidated Labor Laws) permanent contract Compensation: R$1\.518,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * PROVIDE A VALID EMAIL ADDRESS FOR US TO CONTACT YOU: Format: @(gmail, outlook, yahoo, icloud).com Work Location: On-site