Job Summary: We are looking for an analyst focused on data intelligence and strategic support to collect and organize data, identify bottlenecks, lead projects, and propose improvements to the user journey in Customer Experience. Key Highlights: 1. Working with data intelligence and strategic support 2. End-to-end leadership of challenging projects 3. An environment of continuous growth and learning At Mercado Livre, we are democratizing commerce, money, and payments across Latin America. In Customer Experience, we inspire trust in our users by delivering extraordinary experiences. We connect emotionally in every interaction, offering solutions and exceeding expectations through various support channels. To achieve this, we plan our operational capacity, design support models, monitor performance, and manage our teams’ knowledge—with a focus on generating a positive impact on the experiences of millions of people, learning from the e\-commerce and fintech worlds in a challenging and fun work environment! **We have a challenge for people who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their all because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in how they get things done. * Foster a positive atmosphere, joy, and fun. * Know how to build together with others and enjoy working in teams. Imagine yourself leading dynamic, innovative, and challenging projects—and being responsible for: * Collecting and organizing data to convert large volumes into clear recommendations for leadership. * Identifying root causes of operational bottlenecks and implementing automation and continuous improvement solutions. * Acting as a bridge between technical and business areas, ensuring alignment and tracking of success metrics. * Leading end-to-end projects, supporting the development of less experienced professionals. * Creating interactive reports and dashboards that present trends and results. * Proposing user journey improvements in collaboration with support teams. **Requirements:** * Bachelor’s degree completed in related fields (e.g., STEM or Business). * Prior experience as an analyst, with focus on data intelligence and strategic support. * Advanced proficiency in Excel and BI tools (e.g., BigQuery, Tableau, or Looker). * Skills in data modeling, project management, and dashboard creation. * Strong communication skills and ability to thrive in dynamic environments. **We offer you:** * The opportunity to be part of an entrepreneurial company where we love thinking big and long-term. * Ownership of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Collaboration and learning alongside excellent professionals and experts. * An outstanding work environment, equipped with everything you need to have a great experience. :) Mercado Livre does not contact candidates offering opportunities in exchange for monetary payment. All open opportunities are available on our careers website. If you receive any request for money, please be cautious!
João Silva
Indeed · HR
João Silva
Indeed · HR
