Customer Service Agent

Description

Job Summary: Responsible for prospecting, serving, and retaining members, providing personalized service and financial consulting. Key Highlights: 1. Personalized service and financial consulting 2. Strategic management and expansion of the client portfolio 3. Focus on strengthening relationships and customer retention **Description and Responsibilities:** **Schedule:** 8 hours/day **Level:** Professional **Employment Type:** Permanent – CLT Responsible for prospecting, serving, and retaining members, with emphasis on delivering personalized service and financial consulting in the marketing of the Cooperative’s products, services, and benefits. Strategically manages and expands the client portfolio, including renewals and ongoing follow-up, aiming to understand clients’ needs and offer customized solutions. Conducts both internal and external service activities, focusing on relationship strengthening, customer retention, and achievement of targets, in accordance with internal guidelines and policies. **Requirements:** * Serving cooperative members with emphasis on quality, empathy, and efficiency. * Interpersonal profile, extroverted, and open to new experiences and contacts. * Clear, objective, and assertive communication skills, supporting relationship building and retention. * Ability to monitor and analyze performance indicators, contributing to continuous process and outcome improvement. * Preferred: CPA\-10 certification or Bachelor’s degree / Currently pursuing a Bachelor’s degree (any field) * Must reside in the city where the position is located or within a 30 km radius. **Benefits:** Seniority Bonus, Childcare Assistance, Pharmacy Assistance, Coop Club \- Diverse Benefits (Internal), Gympass, Financial Certification Incentives, Education Incentives, Health Plan \- Unimed, Dental Plan, Private Pension, Life Insurance, Meal Voucher, Transportation Voucher