**About Ayo Entregas** We are a fast-growing startup from Sergipe, reinventing the last-mile delivery market with technology, agility, and truly effective customer service. Our team is young, collaborative, and innovation-focused. We seek energetic, responsible individuals eager to grow alongside us. Learn more about Ayo: ayoapp.com.br Instagram: @ayo.app **Responsibilities and Duties** **Responsibilities** * Provide prompt and empathetic customer support (to merchants and delivery personnel) via chat and WhatsApp; * Monitor deliveries in real time, identifying and resolving potential issues; * Ensure user satisfaction in every interaction; * Support the team by suggesting process improvements for our customer service operations. **Requirements and Qualifications** **Requirements** * Excellent written and verbal communication skills; * Proactive, organized profile with a strong sense of urgency; * Basic computer literacy and proficiency with tools such as WhatsApp Web and Google Drive; * + Availability to work **night shifts** and **weekends** (schedule defined in advance). **Preferred Qualifications** * Prior experience in customer service or operational support; * Familiarity with startup environments or delivery platforms. **Additional Information** **Job Details** * CLT employment contract; * Schedule includes night shifts and weekends. **Benefits Package:** * Fully remote work. * Home Office Allowance; * Meal Allowance. Companies seek talent. Talent seeks professional opportunities. We build bridges so professionals and organizations can connect, fostering development and positive outcomes for both. We achieve this by transforming recruitment and selection into an accurate and minimally bureaucratic process. Count on us to help you find what you need—and simplify your life.