COMMERCIAL ANALYST

Description

Job Summary: We are seeking a Commercial Analyst to serve as the focal point and relationship reference, ensuring the best possible experience and contributing strategically to the group. Key Highlights: 1. Strategic involvement for the group with a focus on customer experience 2. Opportunities for career growth and new challenges 3. Focus on innovative and less complex solutions The **Commercial** department is one of the key teams within the company, directly responsible for employee satisfaction by delivering the best experience and meeting the needs of those who embody our purpose and services! We are looking for a **Commercial Analyst** in **Uberlândia/MG** to handle departmental demands and activities, ensuring service delivery meets the company's established standards while strategically contributing to the group. At ITA, we closely monitor market trends and continuously refine our solution approaches—making them increasingly less complex and more unique. With this vision, **we aim to reach even greater heights**! If you seek professional growth and welcome new challenges, **this is your place.** **Responsibilities and Duties** * Serve as the focal point and relationship reference for real estate agencies; * Ensure the best possible experience at every stage of their journey; * Ensure real estate agencies in your portfolio fully utilize all services offered by the brokerage (Cross Selling \- Verticalization); * Drive production growth among clients in your portfolio (Up Selling); * Analyze available system data and information to identify problems and improvement opportunities; * Identify personalized needs and escalate them for decision-making; * Negotiate commercial terms; * Support solution scoping for clients and perform system configurations; * Ensure execution of agreed-upon commitments; * Monitor performance to guarantee solution effectiveness; * Conduct monthly meetings to present performance metrics to clients, as well as status updates on key processes for real estate agencies—such as contract volumes, pending renewals, profitability, cancellations, payments, and claims; * Deliver sales and system training to real estate agencies when necessary; * Conduct relationship-building visits; * Submit monthly reports; * Ensure adherence to the relationship action calendar—including real estate agency anniversaries, partner birthdays, recognition events, etc. * Archive documents; * Maintain continuous focus on customers (internal and external), anticipating their needs by prioritizing activities with the greatest business impact; * Comply with formalized company policies and procedures: Code of Conduct, Data Confidentiality and Privacy Policy (LGPD), Health, Safety and Environment Policy, etc.; * Take ownership of individual results, consistently striving to exceed them, and commit to the team’s overall success. * Ensure mutual respect, harmony, and zero tolerance for prejudice among all individuals. * Maintain workplace cleanliness and organization. **Requirements and Qualifications** * Negotiation skills; * Market orientation; * Emotional intelligence; * Proficiency in Microsoft Office suite; * Experience in consultative sales and contract negotiation; * Knowledge of insurance products and related processes; * Analytical ability (KPIs for sales funnel and revenue); * Hands-on experience with Salesforce; * Use of BI tools for generating data and analyzing individual and team performance; * Experience in insurance, sales, administrative operations, and claims handling; * Completed or ongoing undergraduate degree; **Additional Information** More than benefits, we offer the essential conditions for you to perform your work with excellence and balance: * Flexible Meal/Voucher Card (Visa – CAJU) * Transportation Allowance * Health and Dental Insurance * Life Insurance * Extended Paternity Leave * Gympass * Recognition and Gamification Programs * Company-provided equipment (PPE) * Happy Hour and integration initiatives * Birthday Day Off We are the real estate insurance brokerage that believes in the power of technology and people. Awarded by Gupy for two consecutive years, ITA is the right choice for those seeking a company that values human development. Join ITA and grow with us!