Job Summary: We are seeking a Technical Consultant Assistant to provide operational and administrative support to the Technical Consultant, ensuring organization and quality throughout the service workflow. Key Highlights: 1. Operational and administrative support to the Technical Consultant 2. In-person, telephone, and digital customer service 3. A welcoming and diverse environment with professional and personal growth We are a multi-brand group engaged in the sales of new and used vehicles, accessories, vehicle leasing (mobility), consignment plans, fleet management, insurance, and after-sales services across our dealership network. We are looking for a **Technical Consultant Assistant** to provide operational and administrative support to the Technical Consultant in customer service and workshop service workflows, ensuring organization, agility, and quality at every process stage—from vehicle reception to customer delivery. If you are agile, customer-focused, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase—and we grow together!*** **Responsibilities and Duties** * Provide in-person, telephone, and digital channel customer service, offering initial support, clarifying inquiries, and appropriately routing customers to the Technical Consultant. * Receive scheduled and walk-in customers, performing pre-service vehicle checklists—identifying damages, mileage, safety items, and reasons for visit. * Print and organize the next day’s Pre-Work Order (Pre-OS) and scheduled maintenance orders, ensuring all documents are prepared and available for daily service operations. * Assist in opening Work Orders (WOs) based on information collected during customer service interactions and checklists. * Monitor service progress with the technical team (mechanics and other professionals), ensuring timely completion of all required steps. * Support the technical vehicle handover to customers, performing final verification, exit checklist, and confirming all services were correctly executed. * Request and monitor service execution by relevant departments, ensuring availability within agreed timelines. **Requirements and Qualifications** **If you:** * Have completed high school; * Have experience in customer service (in-person and telephone); * Possess basic Excel knowledge. *The \#GrupoNewChase is your place!* **Preferred qualifications (not mandatory):** * Valid Brazilian driver’s license (Category B) is desirable. * Knowledge of automotive mechanics, bodywork, or automotive painting is a plus. * Technical or vocational training in Automotive Mechanics or related fields is desirable. * Experience in mechanical workshops, dealerships, or administrative roles supporting technical areas is desirable. **Additional Information** **What we offer:** * Market-competitive salary; * Health insurance; * Dental insurance; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass)—available for up to 3 dependents; * Free telemedicine—available for spouse, children; * Free psychological counseling—available for spouse, children; * Discounts on undergraduate, postgraduate, MBA, and fully online English courses; * Corporate University; * Recognition program for tenure; * Maternity care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group recognized nationally in the automotive market, with over 30 years of excellence in service and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA; today, we operate in eight Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business, currently operating more than 40 stores representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Used Vehicles. Additionally, we operate the Customer Retention Center—the Group’s dedicated unit responsible for all digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT GRUPO NEWCHASE YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal growth; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out through its constant pursuit of innovation and humanization, focusing all efforts on one singular purpose: “Delivering the best outcomes in excellence to our customers, employees, and partners—recognized for our DNA of \#SpeedandQuality” We are market leaders across all automotive brands we represent!
João Silva
Indeed · HR
João Silva
Indeed · HR
