Services Specialist

Description

Job Summary: This professional will focus on achieving business and performance indicators, aligning teams, reinforcing the brand image, and promoting continuous improvement of services. Key Highlights: 1. Focus on business indicators and performance of the Services product 2. Continuous alignment between teams and customers for action plans 3. Strengthening the support image for Komatsu products **Main Responsibilities:** * Achieve key business indicators for the Services product, guided by BP and MYO documents; * Achieve and improve key performance indicators for equipment at operating mines; * Maintain continuous alignment among various Komatsu and customer teams, analyzing field data (Loss Profile) and developing integrated action plans (Komatsu/Customer); * Strengthen the Komatsu product support team’s image by building relationships with key customer departments that impact our business; * Monitor service delivery execution to promote continuous improvement of field service through on-site verification of execution, response times, quality, and other aspects. Benefits: * Medical assistance * Dental assistance * Childcare allowance * Private pension * Life insurance * Meal voucher * Food voucher * Transportation voucher Education: * Completed technical education (Mandatory) Experience: * Maintenance of yellow-line equipment (Mandatory) * Komatsu loaders (Preferred) Work Location: On-site