**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM with 1-hour lunch break **Level:** Operational **Employment type:** Tenured \- CLT labor code **Job Mission:** Responsible for customer service, either in person or by phone, providing support on matters related to branch processes, such as clarifying questions about products and services, account information, cash handling, registration updates, and use of electronic channels. Also responsible for offering the institution's products and services, clarifying commercial doubts, and supporting management in prospecting new clients, contributing to achieving established results and goals. **Main Activities and Responsibilities** * Provide in-person and phone service to members/customers, offering support and clarifying questions about products, services, and service channels; * Offer products and services, assisting in developing commercial proposals aligned with members'/customers' needs; * Perform creation, updating, and maintenance of registrations according to internal guidelines and current regulations; * Support and guide members regarding the use of electronic means and digital platforms; * Support management in prospecting new customers and business opportunities; * Collaborate with administrative and operational routines of the unit; * Contribute to achieving team goals and results; * Other duties assigned by the HR manager. *Position open to people with disabilities (PCD).* **Requirements:** **Education and Experience Requirements** * **Minimum education**: Completed high school; * **Desirable**: Ongoing technical or higher education in Administration, Financial Management, Accounting, or related fields; **Experience**: * Previous experience in customer service (in person and/or remote); * Prior experience in retail, especially sales and public service, *will be considered a plus*. **Required technical knowledge:** Intermediate Office Suite \- Word, PowerPoint, Excel, Outlook \| **Knowledge** Financial institutions / Financial cooperatives\| **Knowledge** Sales and negotiation skills \| **Knowledge** Financial products and services \| **Knowledge** **Plus:** *ANBIMA certification* **Behavioral Competencies:** * Good verbal and written communication; * Empathy and focus on member relationships; * Proactiveness and willingness to learn; * Organization and attention to detail; * Team spirit and collaboration; * Results-oriented and sales-minded; * Ethics, responsibility, and commitment **Requirements:** * Driver's license category A or B; * Availability for travel. **Benefits:** Childcare allowance \| Babysitting, Education assistance, Birthday Day Off, Annual profit sharing, Health plan, Life insurance, Sicoob Corporate University, Transportation voucher (optional), Meal voucher, Wellhub