Job Summary: A professional responsible for managing, leading, and developing a team of consultants, ensuring goal achievement and excellence in customer service. Key Highlights: 1. Team management and leadership in call center customer service 2. Consultant development and motivation 3. Operational KPI analysis and use of management tools The role entails managing, monitoring, and leading consultants; ensuring team development, training, and motivation, as well as achieving targets in accordance with the company’s internal policies. It is part of the supervisor’s routine to monitor calls, provide feedback, manage employee time sheets, conduct terminations, and perform other duties relevant to the position. Supervise team activities to achieve established targets; Develop and motivate the team to negotiate and resolve end-customer issues; * Monitor performance and deliver feedback; * Perform administrative tasks; * Maintain the work environment, equipment, and furniture available for the role; * Stay updated on processes, procedures, products, and the client’s corporate culture; * Act in alignment with the organization’s values and standards; * 100% on-site work. **REQUIREMENTS AND QUALIFICATIONS** * **Bachelor’s degree in any field;** * **Proven experience managing customer service teams in call center operations;** * **Knowledge of operational KPI analysis and proficiency in tools such as Excel and management systems (dialers, IVR, CRM);** * **Strong leadership, communication, conflict management, and results-oriented skills;** * **Analytical, organized profile with a continuous improvement mindset;** * **Availability to work different shifts, as required by operational needs.** Minimum Education Level: Bachelor’s Degree * Medical Plan * Meal Voucher * Life Insurance * Career Development Program