**About Instituto Nascer** Instituto Nascer is a clinic specializing in comprehensive prenatal care, recognized for its humanized approach, technical excellence, and close attention to patients. Our purpose is to ensure that each patient feels safe, well cared for, and welcomed from the very first contact with the clinic. **About the Position** We are seeking an experienced Receptionist with a strong background in high-standard customer service. The candidate will be responsible for the first point of contact with our patients and play a fundamental role in shaping the clinic’s patient experience. We are looking for a friendly, organized, communicative individual who genuinely enjoys interacting with people. We seek someone with positive energy, courteous service demeanor, and attention to detail—ensuring agility and excellence in every interaction with patients. **Key Responsibilities:** Greet patients in a cordial and welcoming manner Provide in-person, telephone, and WhatsApp-based service Schedule appointments, tests, and procedures Confirm appointments and follow up on patient return visits Support organization of the reception area and patient flow Enter and record data in the clinic’s system Assist in presenting and offering the clinic’s complementary services Ensure clarity and quality in written communication with patients Collaborate closely with administrative, financial, and commercial departments **Requirements** Completed high school education Excellent verbal and written communication skills Strong aptitude for public-facing service Proficiency in computer use and Microsoft Office (especially Excel), CRM systems, and other software Ease of use with WhatsApp and service platforms Organizational skills and attention to detail Agility and proactivity Friendliness, courtesy, and professional conduct **Advantages** Previous experience in reception roles at clinics or in healthcare settings Experience with clinical management systems Excellent typing speed and writing ability **Profile We Seek** We are looking for someone who: Is naturally friendly and welcoming Maintains positive energy throughout the day Enjoys serving people Is organized and attentive to detail Can thrive in a dynamic work environment Demonstrates professionalism and appropriate appearance Communicates clearly and courteously via WhatsApp **What We Expect from This Professional** Reception is one of the most critical areas influencing the patient’s experience within the clinic. Therefore, we seek someone who understands that small details make a significant difference in service delivery. Compensation: R$1\.970,00 \- R$2\.800,00 per month Benefits: * Medical insurance * Dental insurance * Free parking * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
