Office Boy

Description

Job Summary: Perform external services with quality and responsibility, providing internal and external support based on proactivity and continuous development. Key Highlights: 1. External performance with responsibility and quality 2. Focus on continuous improvement and professional development 3. Culture of cordiality, emotional balance, and positive attitude **JOB MISSION:** Perform external services with quality and responsibility. **BEHAVIORAL COMPETENCIES: COMMITMENT, SOCIABILITY, AND PROFESSIONAL CONDUCT** * Attendance and punctuality: Regularly attends and remains at the workplace, consistently adhering to established or agreed-upon working hours. * Contribution to a healthy work environment: Contributes to workplace well-being by maintaining a positive and respectful attitude toward internal and external SILVA FREITAS clients. * Team spirit: Works collaboratively and respectfully within a team. * Flexibility and adaptability: Demonstrates the ability to adapt and work effectively in diverse and varying situations, with different people and groups. * Continuous improvement: Recognizes mistakes made and uses them as learning and development opportunities, applying such insights to enhance deliverables and outcomes. * Promptness: Shows willingness and readiness to respond promptly to work demands. * Professional confidentiality: Maintains confidentiality regarding SILVA FREITAS information and incidents. * Diligence: Uses office materials, facilities, and equipment appropriately, contributing to resource conservation and responsible usage (e.g., water, electricity, machines, stationery, hygiene, cleaning, etc.). **CULTURAL ALIGNMENT COMPETENCIES** * Cordiality: Serves internal and external clients with quality, education, attention, promptness, interest, and kindness. * Positive attitude: Cultivates an appreciative perspective and demeanor. Extracts learning and development opportunities from all situations—especially challenging ones. Practices flexible thinking focused on opportunities and what truly matters, replacing complaints with solutions. Contributes to emotional lightness and well-being in the workplace. * Emotional balance: Remains calm in adverse situations without losing emotional composure. Demonstrates self-awareness, self-control, and self-motivation. Assimilates situations and reflects before acting. Exhibits professional maturity in handling unexpected circumstances—particularly in tense or conflict-ridden environments. **JOB-SPECIFIC BEHAVIORAL COMPETENCIES** * Willingness to learn: Possesses the capacity to continuously pursue development and improvement; demonstrates openness to learning and enhancing knowledge, skills, and competencies. * Organization: Maintains order and control over information; skillfully categorizes, identifies, prioritizes, and responds agilely and disciplinedly to demands; demonstrates organizational ability to comply with norms and procedures that lead to goal achievement. * Initiative: Identifies opportunities and proactively addresses problems. Cultivates a proactive attitude, offering to undertake tasks, identifying opportunities, and acting to implement them. * Responsibility: Takes ownership of one’s actions; assumes accountability for outcomes and for correcting errors when necessary; focuses on problem-resolution possibilities rather than assigning blame or seeking justifications that contribute neither to learning nor to improving results and procedures. **JOB RESPONSIBILITIES** * Deliver documents to requested locations; * Pay bills and perform other banking services; * Purchase various office supplies; * Carry out loading and returning of case files; * Provide support for internal office requests; * Digitize documents requested by the Controller’s Department; * Perform other external services upon request; * File petitions daily at the courthouse; * Verify the existence of petitions awaiting filing before the end of court business hours; * Respond to requests from the immediate supervisor; * Act as a promoter of SILVA FREITAS values; * Strictly conduct professional activities in accordance with the standards set forth in the SILVA FREITAS Internal Regulations; * Follow SILVA FREITAS corporate identity image guidelines while performing duties.