**JOB MISSION:** Provide support for administrative procedures. **BEHAVIORAL COMPETENCIES:** * Punctuality and attendance: Regularly reports to and remains at the assigned workplace, and consistently adheres to established or agreed-upon working hours; * Contribution to a healthy work environment: Contributes to workplace well-being by maintaining a positive and respectful attitude toward internal and external SILVA FREITAS clients; * Team spirit: Works collaboratively and respectfully within a team; * Flexibility and adaptability: Demonstrates the ability to adapt and perform effectively in diverse and changing situations, with various individuals and groups; * Continuous improvement: Recognizes errors made and uses them as learning and development opportunities, applying such insights to enhance deliverables and outcomes; * Promptness: Shows willingness and readiness to respond promptly to work demands; * Professional confidentiality: Maintains confidentiality regarding SILVA FREITAS information and incidents; * Diligence: Uses office materials, facilities, and equipment appropriately, contributing to resource conservation and responsible use of office resources (e.g., water, electricity, machines, stationery, hygiene, and cleaning supplies). **CULTURAL ALIGNMENT COMPETENCIES:** * Courteousness: Serves internal and external clients with quality, education, attention, promptness, interest, and kindness. * Positive attitude: Cultivates an appreciative perspective and mindset. Extracts learning and developmental opportunities from all situations—especially challenging ones. Practices flexible thinking focused on opportunities and what truly matters, replacing complaints with solutions. Contributes to emotional lightness and psychological well-being in the workplace; * Emotional balance: Remains calm during adverse situations without losing emotional equilibrium. Possesses self-awareness, self-control, and self-motivation. Assimilates situations and reflects before acting. Demonstrates professional maturity in managing unexpected circumstances—particularly in tense or conflictual environments. **JOB-SPECIFIC BEHAVIORAL COMPETENCIES** * Organization: Maintains order and control over information; demonstrates ability to categorize, identify, prioritize, and act swiftly and disciplinedly in response to demands; expresses organizational capability to comply with rules and procedures that support goal and objective achievement; * Objectivity and clarity: * Time management: Allocates appropriate time to each activity; recognizes distinctions among urgent and important tasks, focusing on and prioritizing those accordingly—while similarly reducing and eliminating non-urgent and non-important tasks to optimize time usage for productivity. **JOB RESPONSIBILITIES:** * Perform system entries in the management system according to standard operating procedures; * Digitize physical processes and documents stored in the office or upon request; * Provide support to the customer service team when required; * Conduct telephone support and scheduling; * Contribute to departmental organization; * Fulfill requests from the immediate supervisor; * Act as a promoter of SILVA E FREITAS values; * Strictly adhere to professional conduct standards as defined in the SILVA E FREITAS Internal Regulations; * Follow SILVA E FREITAS corporate identity image guidelines while performing job duties.
João Silva
Indeed · HR
João Silva
Indeed · HR
