Job Summary: The professional will carry out FTTH and FTTA network installations and repairs, performing maintenance, troubleshooting issues, and ensuring service continuity, with a focus on excellence and customer service. Key Highlights: 1. Team connected, united, passionate about technology and transformation 2. Focus on digital inclusion and a better future 3. Values diversity and strives for excellence in everything it does We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential and business customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, whether due to slowness, Wi-Fi issues, no connection, intermittency, etc.; * Remove cables and equipment from canceled customers, freeing up capacity for new customers; * Assess access feasibility for the commercial team; * Perform room-to-room relocations by moving the device within the same residence; * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding devices when customers change their service plans; * Install internal and external cable infrastructure and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, contact technical support teams; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, following the manager’s instructions. **Requirements and Qualifications** Professional Profile We Are Seeking: * Must reside in Uberlândia; * Completed high school education; * Valid Category B driver’s license (permanent); * Desired: NR 10 (electrical safety) and NR 35 (work at height) certifications; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all their regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space, focused on people and business sustainability. For more information, visit https://alloha.com/