Technical Advisory Coordinator

Description

Job Summary: Professional to lead, guide, and supervise technical support teams, diagnose issues, and provide support to internal and external customers. Key Highlights: 1. Leadership and guidance of technical teams 2. Support to internal and external customers 3. Knowledge of alarm systems and CCTV Work Schedule: 8:00 \- 18:18, Monday to Friday Job Responsibilities: Guide and supervise the technical support team, as well as scheduling and service validation teams. Diagnose maintenance issues requiring resolution at the end customer's site. Act as a support resource for internal and external customers regarding the use and operation of installed systems, addressing questions and providing instructions on best operational practices. Generate departmental reports and performance indicators. Monitor, manage, and ensure compliance with departmental schedules. Implement and monitor departmental performance indicators. Update immediate supervisors on the status of requested services via reports, spreadsheets, and telephone contact. Conduct training sessions for the technical team. Requirements: Experience in team leadership. Technical knowledge in alarm systems and CCTV, or similar fields. Flexible availability regarding working hours. Proficiency in Microsoft Office suite. Knowledge of installation infrastructure. Familiarity with technical standards related to the work. Strong organizational skills. Technical or higher education degree. Knowledge of the SIGMA alarm system and SEVENTH CCTV system is an advantage. Minimum Education Level: Bachelor's Degree Driver's License: Class B * Meal Allowance * Transportation Allowance * Attendance Bonus * Health Insurance Plan * Dental Insurance Plan