Description
Job Summary:
A professional who provides customer-oriented service, focusing on negotiation, information registration, and health insurance authorization.
Key Highlights:
1. Customer-oriented and high-quality service
2. Negotiation and persuasion skills
3. Commitment to confidentiality and information security
Description:
* High school diploma;
* Strong interpersonal skills;
* Good communication skills;
* Negotiation and persuasion skills;
* Prior experience in customer service is preferred.
* Provide customer-oriented and high-quality service at business units and/or other designated locations;
* Register/update customer information in the service system;
* Request authorizations from health insurance providers according to each provider's established policy;
* Provide customer service ensuring all necessary information for examinations is collected and following the company's defined process;
* Negotiate with customers regarding fees and payment methods (in accordance with the company's aligned process);
* Perform other duties relevant to the position;
* Maintain confidentiality and security of information, complying with information security and data protection policies and regulations.
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