Technical Support Analyst

Description

**Learn about our story!** At Imex, we believe innovation is the key to a healthier future. We are an innovative company with a strong presence in the healthcare and technology market. With over 20 years of history, we are specialists in this segment, and our mission is to transform the healthcare sector through high-quality medical equipment—both for human and veterinary use—across all of Brazil. Here, we value commitment to results and collaboration among people. We value dedication, diversity, and authenticity of each individual, and we believe that when everyone grows together, the impact is even greater. **What will be your role?** As a **Technical Support Analyst**, you will be responsible for providing remote technical support to customers, performing preventive and corrective maintenance on imaging diagnostic equipment. You will be responsible for developing and organizing technical documentation—such as technical bulletins—and providing continuous support to internal teams and field specialists, ensuring service effectiveness and improvement. **Responsibilities and duties** **What will your day-to-day look like?** * Assist in creating, organizing, and distributing technical bulletins provided by suppliers to ensure information accessibility for the team; * Provide customer support via phone, e\-mail, or messaging applications, offering assistance for preventive and corrective maintenance; * Contact equipment suppliers to clarify doubts, report failures, and seek solutions for technical issues; * Use tools such as TeamViewer, AnyDesk, and others to diagnose faults and guide customers on required repairs; * Report unresolved cases to supervision to ensure solution scalability; * Develop technical bulletins based on information provided by the technical team or generated by the laboratory, ensuring efficient communication across all departments; * Provide technical support, guiding the team and specialists on processes and procedures related to equipment diagnosis and repair; * Perform administrative tasks such as completing Technical Service Reports (TSRs), preparing documents, and organizing technical information; * Monitor laboratory work to identify equipment failures and areas for improvement; * Provide technical support to other company departments as needed, ensuring smooth operations; * Conduct research to identify suppliers of parts and components required for equipment maintenance; * Perform related tasks as required by the company. **Requirements and qualifications** **To make your story happen here, you must master these topics:** **Education desired by the company:** Completed or ongoing technical education in IT, Telecommunications, Electronics, or related fields; **Technical skills** * Advanced knowledge of remote support is desirable; * Intermediate knowledge of equipment maintenance is desirable; * Intermediate/advanced knowledge of microcomputer maintenance—including operating systems and hardware—is desirable; * Intermediate/advanced knowledge of network diagnostics is desirable; * Intermediate knowledge of technical report writing is desirable; * Intermediate knowledge of Office suite is desirable; * Intermediate knowledge of remote access tools is desirable; * Investigative knowledge of troubleshooting for incident resolution is desirable. **Additional information** **What do you gain by joining our story?** * Transportation allowance for your commute; * Meal and food allowance on a single card; * Unimed health insurance and Uniodonto dental insurance to take care of your health; * Gympass for your well\-being and physical activity; * Daycare assistance to support childcare; * Extended maternity leave so mothers can spend more time at home with their babies; * Farma Sesi pharmacy discount program; * Discounts at partner establishments; * Salary advance, if desired; * Free parking for your safety; * Fully equipped kitchen for your meals; * Unlimited coffee and tea in our pantry; * 15-minute breaks between shifts for coffee or tea; * Online academy for continuous training and development.