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Job Summary: A Virtual Gate Technical Support professional responsible for interacting with customers and technicians, scheduling installations and maintenance, and providing user support for the vehicle tracking system. Key Highlights: 1. Active and reactive customer support 2. Excellent verbal and written communication 3. Ability to work independently and as part of a team JOIN OUR TEAM! We are seeking a professional to join our team as a VIRTUAL GATE TECHNICAL SUPPORT specialist RESPONSIBILITIES Contact customers and installation technicians to schedule tracker installations. Support installation technicians in scheduling maintenance and tracker removals. Assist users in operating the vehicle tracking system, simplifying their experience. Provide active and reactive customer support, appropriately directing inquiries to relevant internal departments. Perform other duties according to Work Instructions (WI). **DESIRED COMPETENCIES:** Prior experience in customer service or administration is a plus; Excellent verbal and written communication; Ability to work independently and as part of a team; Proactivity and organization to manage multiple tasks; **REQUIRED QUALIFICATIONS:** Completed high school education; Proficiency in internet usage, Microsoft Word, Excel, and communication tools; **WORK SCHEDULE:** Monday to Friday: 8:00 AM – 11:30 AM and 1:30 PM – 6:00 PM; Saturdays: 8:00 AM – 12:00 PM **LOCATION:** NOSSA SENHORA DO ROSÁRIO / SÃO JOSÉ **COMPENSATION:** R$ 2.607,40 **BENEFITS:** Meal allowance of R$ 40.00 per day, with 20% deduction Transportation allowance (6% deduction); 7% attendance bonus (no absences); After the 90-day probation period, you will be eligible for educational institution partnerships, health insurance, and dental plans. If you are interested in this position, please submit your resume. We look forward to meeting you! **P.S.:** All positions are inclusive
