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The Customer Support Assistant will be responsible for delivering high-quality support and comprehensive assistance to customers of **flexible benefits products**, ensuring a positive, agile, and empathetic experience across all interactions.\n\n**Key Responsibilities**\n\n* Provide first- and second-level customer support via phone, chat, or e\\-mail;\n* Send and track **contracts, access credentials, and login information**;\n* Clarify user questions regarding card usage and features;\n* Perform administrative tasks related to support operations;\n* Collaborate with internal departments to resolve requests and continuously improve service quality;\n* Contribute suggestions and best practices to enhance the customer experience.\n\n**Mandatory Requirements**\n\n* **Professional profile:** mature profile with well-established professional conduct;\n* **Minimum 2 years’ experience** in customer service, technical support, call centers (SAC), or customer success;\n* Strong verbal and written communication skills;\n* Ability to maintain emotional composure under pressure;\n* Knowledge of business processes;\n* Knowledge of Customer Experience (CX);\n* Organizational skills, sense of responsibility, and attention to detail;\n* Intermediate proficiency in support tools and Office/Google Workspace suites.\n\n**Desired Behavioral Profile**\n\n* **Emotional maturity:** ability to interact calmly and empathetically with diverse customers and situations;\n* **Collaborative and professional attitude:** focus on solutions and fostering a positive work environment;\n* **Active listening and empathy:** understanding customer needs and providing attentive, respectful support;\n* **Proactivity and commitment:** acting autonomously to resolve and prevent issues;\n* **Balance between speed and quality:** delivering swift solutions without compromising service care.\n\n**Preferred Qualifications**\n\n* Experience in companies offering **benefits, HR, fintechs**, or **financial services**;\n* Experience in **corporate customer service (B2B)** and partnership management;\n* Experience with ticketing systems, CRMs, and customer management platforms.\n\n### **Compensation and Benefits**\n\n* **Salary: R$ 2\\.792,00**\n* **Meal Allowance: R$ 800,00**\n* **Remote Work:** 1 day per week\n* **Health/Insurance:** Dental Plan, **ÚTIL SAÚDE DUO 24H** (after probation period), Life Insurance, Personal Accident Insurance, Extended Funeral Assistance.\n* **Assistance Programs:** Home Assistance and Appliance Assistance, **Pet Assistance**.\n* **Allowances:** Daycare Allowance (amount to be defined), **Come-and-Go Allowance** (R$ 100 for transportation or fuel).\n* **Extras:** **Birthday Day Off**, Special Celebrations, Salary Advance (Útil Card).\n* **Differentiator:** Light and relaxed work environment, **full focus on support!**\n\n \n\nMinimum Education Level: High School (Secondary Education)\n\n \n\nWillingness to travel","price":"R$2,792/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766715451000","seoName":"customer-support-assistant-1059","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-major-gercino/cate-help-desk-it-support/customer-support-assistant-1059-6485957784025712/","localIds":"33","cateId":null,"tid":null,"logParams":{"tid":"ff36b352-4bd6-42de-98fd-7c122c5a8471","sid":"787ef8bf-b728-4042-be04-018be5d9f85f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Florianopolis,Santa Catarina","unit":null}]},"addDate":1766715451877,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. 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If this applies to you, please indicate it in your application and provide the corresponding CID code.\n\n **JOIN US IN PURSUING THE EXTRAORDINARY**\n\n \n\nBecome a Franqer!\n\n \n\n#GoFranq","price":"R$1,600/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766710626000","seoName":"internship-in-audit-and-financial-controls","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-major-gercino/cate-business-systems-analysts/internship-in-audit-and-financial-controls-6485896014041712/","localIds":"33","cateId":null,"tid":null,"logParams":{"tid":"e4926cad-5162-44d2-8c1e-80c408b64568","sid":"787ef8bf-b728-4042-be04-018be5d9f85f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Florianopolis,Santa Catarina","unit":null}]},"addDate":1766710626096,"categoryName":"Business Systems Analysts","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4246","location":"Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil","infoId":"6485878892787412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"TOTVS Systems Analyst - Manaus/AM","content":"We are a research, development, and specialized technology services foundation that delivers innovative solutions to the private sector, government, and nonprofit organizations. We are a team that believes teamwork is essential, works dynamically, and constantly seeks new challenges!\n \n \n\nOur selection process is designed to provide equal opportunities to all candidates, regardless of race/ethnicity, religion, gender identity, sexual orientation, age, disability, nationality, social class, etc. We seek individuals who wish to join our team and align with our mission of making a meaningful contribution to corporate competitiveness and to the sustainable development of Brazil and the world.\n \n \n\nCurious about what you’ll be doing here? Take a look:\n \n \n\n**Your responsibilities will include:** \n\nDeveloping, customizing, and configuring ERP Totvs system routines;\n \n \n\nIntegrating the Totvs ERP system with internal applications via API;\n \n \n\nProviding support for systems team requests;\n \n \n\nGuiding/training system users;\n \n \n\nImplementing new routines and automations to enhance environment performance and scalability.\n \n \n\nWe expect you to possess the following knowledge and skills:\n \n \n\nExperience with ADVPL development, REST APIs, TLPP, MVC Protheus, and Protheus ERP integration and configuration;\n \n \n\nExperience with the Protheus ERP, preferably in the following modules: Fixed Assets, Procurement, Projects, Contracts, Billing, Finance, Configurator, Inventory, Tax, and Accounting;\n \n \n\n**Proficiency in TOTVS administration tools:** DBACCESS, ODBS, RPOs, Broker, Slaves;\n \n \n\nProficiency in business rules, SQL databases, and maintenance of Protheus services and environments;\n \n \n\nUse of version control tools (e.g., Git);\n \n \n\nAdministration of database queries and data extraction via SQL queries;\n \n \n\nCommunication skills;\n \n \n\n**Preferred qualifications include:** \n\nExperience applying Agile methodologies;\n \n \n\nKnowledge of object-oriented programming;\n \n \n\nKnowledge of TL++ language;\n \n \n\nFamiliarity with other ERPs (e.g., SAP, CIGMA, or others);\n \n \n\nKnowledge of technologies for integrating disparate database systems.\n \n \n\n**Required education:** Completed undergraduate degree in Systems Analysis and Development, Information Systems, Software Engineering, Computer Science, or related fields.\n \n \n\n**Availability:** 40 hours per week. Hybrid work model.\n \n \n\n**Work location:** Manaus/AM.\n \n \n\n**Discover the benefits of being a CERTIANO(A):** \n\nMeal allowance or food voucher (your choice), valued at R$49.50 per business day;\n \n \n\nHealth and dental insurance (no co-payment, waiting period, or monthly fee);\n \n \n\nGroup life insurance;\n \n \n\nPrivate pension plan with a 1% company contribution;\n \n \n\nWellhub program with company co-payment;\n \n \n\nBirthday Day Off.\n \n \n\nDoes this resonate with you? What are you waiting for to become part of the future of innovation? \\#VEMPRACERTI (:","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766709288000","seoName":"person-systems-analyst-totvs-manaus-am","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-major-gercino/cate-database-dev-admin/person-systems-analyst-totvs-manaus-am-6485878892787412/","localIds":"33","cateId":null,"tid":null,"logParams":{"tid":"154ff370-8e8a-47f6-9606-42110dd74f77","sid":"787ef8bf-b728-4042-be04-018be5d9f85f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Florianopolis,Santa Catarina","unit":null}]},"addDate":1766709288498,"categoryName":"Database Dev Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4246","location":"Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil","infoId":"6485878896768112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"RD Station - Mid-Level Backend Software Engineer - Ruby on Rails (Contact Management)","content":"**Want to join a team that creates opportunities and accelerates growth?**\n=================================================================================\n\n \n\n\n### **How do we achieve all this?**\n\n\n\nThrough a team of over 12,000 people who, together, deliver solutions, products, and educate the market. We’ve built an ecosystem spanning the entire country—and crossing borders—to integrate and connect businesses. We know growth happens person-to-person, and that’s what drives us.\n\n### **Our way of being:**\n\n\n\nWe accelerate growth: We turn ideas into reality within a dynamic and innovative company. Being part of this team means learning, creating, and evolving.\n\n \n\n* **️** Holistic Well-Being: We pursue holistic well-being for every team member through initiatives and benefits that enable self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social.\n\n \n\nPluralism: Diversity is integral to who we are. Recognized among the Best Companies to Work For in Brazil, we actively promote inclusion and belonging. Our expertise is human and alive—and through it, we welcome and empower people both inside and outside the company.\n**Your challenge on the team:**\n------------------------\n\n\n\nYou will develop distributed and scalable backend solutions responsible for supporting data analysis and segmentation—helping our customers make better decisions. Your work will directly impact the efficiency, reliability, and innovation of our products, contributing to RD Station’s sustainable growth.\n\n**Key responsibilities:**\n------------------------\n\n\n* Develop and enhance backend software solutions aligned with business and user needs;\n* Implement best development practices and agile methodologies to ensure quality and efficiency;\n* Conduct code reviews to maintain technical excellence in deliverables;\n* Collaborate in building projects that drive company scalability and innovation;\n* Continuously explore new technologies and methodologies to improve operational efficiency.\n* Monitor product alerts and metrics to ensure system health and guide necessary operational actions.\n* Collaborate with product, engineering, and stakeholders to propose technical solutions supporting the company’s strategy.\n\n\n**What we’re looking for:**\n------------------------\n\n\n* Solid knowledge of Ruby on Rails and backend development;\n* Practical experience with agile methodologies (Scrum or Kanban);\n* Strong hands-on experience with unit and integration testing;\n* Experience with transactional databases (SQL or NoSQL);\n* Experience with analytical databases (Elasticsearch, ClickHouse, or similar);\n* Experience with data streaming in distributed systems.\n\n\n**Nice-to-have qualifications:**\n------------------------------------\n\n\n* Knowledge of messaging systems (Kafka, Pub/Sub, or similar technologies);\n* Experience with observability tools (Datadog, Sentry, Prometheus);\n* Experience working in platform, maintenance, or complex system migration teams;\n* Experience with Kubernetes;\n* Knowledge or practical experience with event-driven architecture.\n\n \n\n \n\n**Selection process steps:**\n\n\n* **Application** \\- Submission of application;\n* **Mindsight** – Work-style assessment;\n* **DigAí Interview** \\- Initial conversation with our Artificial Intelligence tool;\n* **Technical Challenge** – Technical skills evaluation test;\n* **Talent Acquisition** \\- Competency-based interview with our recruitment team;\n* **Technical Interview** \\- Technical interview to discuss role requirements;\n* **Final Interview** \\- Final conversation with management for alignment;\n* **Offer** \\- Final stage of the selection process, including job offer presentation.\n\n\n**Note:** Additional or modified stages may apply, depending on process requirements.\n\n \n\nWe’re committed to protecting your data! In our Privacy Notice, we detail which data we collect, how it’s used and stored, in compliance with the LGPD.\n\n \n\n**If you’re driven by challenges, creativity, and genuine impact, advance with us on this journey of growth!**\n-----------------------------------------------------------------------------------------------------------------------\n\n\n**Join our team!**\n=============================","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766709288000","seoName":"rd-station-person-engineer-software-backend-mid-level-ruby-on-rails-contact-management","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-major-gercino/cate-database-dev-admin/rd-station-person-engineer-software-backend-mid-level-ruby-on-rails-contact-management-6485878896768112/","localIds":"33","cateId":null,"tid":null,"logParams":{"tid":"381b8e4f-93f3-476d-8603-70e81d5fac21","sid":"787ef8bf-b728-4042-be04-018be5d9f85f"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Florianopolis,Santa Catarina","unit":null}]},"addDate":1766709288809,"categoryName":"Database Dev Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4246","location":"Praça XV de Novembro, 321 - Centro, Florianópolis - SC, 88010-400, Brazil","infoId":"6485870715443512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"User Support Assistant (Support)","content":"At Paradigma Business Solutions, we have been specialists in developing relationship and electronic negotiation solutions for 27 years, operating Brazil’s largest base of electronic procurement portals—and we’re looking for new talent!\n \n \n\nDo you enjoy seeing your work applied directly to the business, contributing to positive outcomes for the team?\n \n \n\nThen join us as a PARADIGMO!\n \n \n\nResponsibilities and Duties\n \n \n\nYou will be responsible for providing technical support for the company’s products, handling service requests and assisting users via phone and e\\-mail. 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We focus on **results, ethics, professionalism, and humanized service**, serving clients across multiple sectors.\n\nWe value people and invest in our employees’ development, pursuing operational excellence and a collaborative, organized, data-driven work environment.\n\n**About the opportunity**\n\nWe are seeking a **Junior ControlDesk Assistant** to join our operations team, playing a strategic role in **real-time monitoring**, supporting **operations planning**, and **analyzing performance indicators**, ensuring productivity, adherence, and efficiency in customer service.\n\n**Key responsibilities**\n\n* Monitor real-time agent occupancy and flag deviations\n* Track logged-in time, breaks, and schedule adherence\n* Support campaign and digital initiatives (SMS, WhatsApp, direct mail)\n* Assist with mailing list management (importing, filtering, distribution)\n* Generate productivity and operational performance reports\n* Identify improvement opportunities based on data and analysis\n\n**Requirements**\n\n* Completed high school (undergraduate studies preferred)\n* Basic knowledge of Excel and spreadsheets\n* Strong communication skills, logical reasoning, and organizational ability\n* Attention to detail and eagerness to learn\n\n**Preferred qualifications**\n\n* Experience in call centers, ControlDesk, planning, IT, or related areas\n* Knowledge of operational metrics (ASA, AHT, abandonment rate, adherence, occupancy)\n* Familiarity with CRM systems, dialers, or digital outreach platforms\n\n**Compensation and benefits**\n\n**Salary:** R$ **2.120,75** \n**Meal allowance (VA)** \n**Transportation allowance** or **fuel allowance** \n**Childcare assistance** \n**Dental plan**\n\n**If you identify with this position and want to grow alongside Nexus, apply now and join our team!**\n\nJob type: Full-time CLT\n\nPay: starting at R$2.120,75 per month\n\nBenefits:\n\n* Dental insurance\n* Fuel allowance\n* Childcare assistance\n* Meal allowance\n* Transportation 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Coletor Irineu Comelli, 1487 - Centro, São José - SC, 88103, Brazil","infoId":"6485837209472312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"JUNIOR SUPPORT AND CUSTOMER SERVICE ANALYST","content":"Responsible for resolving low/medium/high-complexity issues in the shortest possible time, aiming to ensure customer satisfaction and the proper functioning of tools, in compliance with the company's established standards and policies.\n\n **Responsibilities and Duties** \n\n* Provide customer support and assistance for the company's commercial software via phone, chat, and ticketing systems, identifying customer needs and proposing optimal solutions for functional queries and business rule-related issues raised by software users.\n* Perform initial triage of support tickets, categorizing and prioritizing requests according to established procedures.\n* Document applied solutions and contribute to the internal knowledge base.\n* Escalate highly complex issues to the next support level when required.\n* Guide customers on the correct usage of the company's commercial software.\n* Participate in training and upskilling sessions to deepen understanding of the system and support processes.\n* Maintain effective communication with end users and internal teams.\n* Execute bulk data adjustments and generate customized reports based on customer requirements.\n* Investigate incidents using log analysis and database queries.\n* Attend customer meetings to better understand their needs and deliver appropriate solutions when necessary.\n\n \n\n**Requirements and Qualifications** \n\n* Knowledge of SQL.\n* Bachelor’s degree in Information Technology or related fields.\n* Prior experience in customer service and technical support.\n* Proactive professional profile.\n* Strong interpersonal skills.\n* Excellent verbal and written communication skills.\n\n \n\n**Additional Information** \n\n* Flexibility.\n* Relationship-building ability.\n* Commitment to Customer Satisfaction.\n* Dynamism.\n* Organization and conciseness.\n* English or Spanish.\n\n### **Ready to Renew the World?**\n\n **Hello, nice to meet you!**\n\n\nWe are part of Veolia Group, a global leader and reference in environmental solutions.\n\n \n\nWith a history spanning over 170 years, our company delivers comprehensive, innovative services for water supply and management, waste treatment, and renewable energy for cities and industries.\n\n \n\nHere, in an inspiring and challenging environment, we respect the diversity and talent of all our employees, believe in the power of people to change the world, and continue forging the best path toward building a better future.\n\n\nWe are seeking professionals who make a difference, are committed to ecological transformation, and value a culture increasingly responsible toward the planet and sustainable development.\n\n \n\nSo—do you identify with this purpose? Do you want to create a positive impact on the world?\n\n#### **Join us in building the future!**\n\n#### **\\#JoinVeolia**\n\n **Veolia Group**\n\n**Become part of the world-leading environmental solutions company, present across 5 continents with over 220,000 employees.**\n\n**TOGETHER, OPTIMISTIC AND DETERMINED!**\n-------------------------------------\n\n\nOur employer brand is defined by collaboration, optimism, and forward-looking vision.\n\n\nHere, we believe diversity and workplace climate are essential to building a better future.\n\n \n\nTherefore, we maintain dedicated global metrics on these topics.\n\n \n\nThrough the international **WeDo** program, we commit to professional equality, aiming to foster workforce diversity across all positions and promote women’s inclusion in leadership roles.\n\n \n\nAdditionally, we focus on employee well-being, treating health and safety as non-negotiable values and offering benefits such as Dr. Alper and WellHub.\n\n \n\nAll Veolia opportunities are inclusive for persons with disabilities. 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If you possess determination, an entrepreneurial mindset, a focus on delivering sustainable results, and enjoy working with and for people, join our team!\n\n\nWe are seeking professionals for the position of **Junior Tax Analyst | Indirect Taxes**.\n\n **Join this TEAM!**\n\n**#BePortobello #PortobelloLover**\n\n **Responsibilities and Duties** \n\n**Your mission within our team will be:**\n----------------------------------\n\n* Conduct tax analyses of operations and calculate indirect taxes, complying with legislation and statutory deadlines;\n* Generate, validate, and submit ancillary tax obligations, in accordance with current legal deadlines and regulations;\n* Reconcile tax accounts;\n* Support the preparation of ICMS ST refund processes;\n* Support responses to tax audits and ensure timely handling and tracking of audit-related activities;\n* Manage Negative Tax Certificates for group companies;\n* Monitor DTEs (Electronic Tax Documents) and current accounts;\n\n **Requirements and Qualifications** \n\n**What is required to apply:**\n-----------------------------------------\n\n* Completed bachelor’s degree, preferably in Accounting, Law, or Economics;\n* Minimum 3 years of experience with indirect taxes: ICMS, ICMS Substitution Tax, Rate Differential, PIS, and COFINS;\n* Theoretical and practical knowledge of ancillary obligations: SPED Fiscal, SPED Contributions, and state-level obligations;\n* Advanced proficiency in Excel, Power BI, and other data analysis tools;\n* Experience in corporate tax planning activities (preferred);\n* Postgraduate degree in taxation (preferred);\n* Familiarity with Mastersaf and Oracle (desirable);\n\n **Which behavioral competencies are we looking for?**\n\n* Critical thinking and ownership mindset;\n* Proactivity in identifying solutions and opportunities in tax planning activities;\n* Active learning, staying updated on legislative changes;\n* Innovation and continuous improvement mindset;\n* Analytical ability;\n* Autonomy and dynamism;\n\n \n\n**Additional Information** \n\nWe care about the well-being of our Portobellolovers and offer benefits such as:\n\n \n\n* Life insurance;\n* Health and dental plans;\n* On-site cafeteria;\n* Transportation allowance or dedicated shuttle service for employees—specific routes;\n* Corporate learning platform: Portobello University;\n* On-site medical clinic;\n* Workplace gymnastics;\n* Profit and Results Sharing Program (PPR);\n* Discounts at local pharmacies;\n* Free parking;\n* Private pension plan;\n* Labor union affiliation;\n* Discount network—partnerships with various educational institutions;\n* Discounts on Portobello product purchases;\n* Vacation bonus;\n* Portobello Mom Allowance—for baby layette purchases;\n* Childcare allowance;\n* Assistance for dependents with disabilities (PCDs);\n* Professional training and development programs;\n* Wellhub and many more!!!\n\n **Working Hours:** 8:00 AM to 5:00 PM (Monday to Friday)\n\n**Work Model:** Hybrid (3 days per week onsite)\n\n**Work Location:** Portobello Factory – Tijucas / SC.\n\n \n\nJoin us and become a #PortobelloLover!\n\n **ALL OUR OPEN POSITIONS ARE RESERVED FOR PERSONS WITH DISABILITIES.**\n\n **Transforming environments and inspiring people is part of Portobello Group’s purpose—guiding our contributions toward building a more human and sustainable present and future.**\n\n \n\nWe are a GLOBAL company with over **45 years of operation**, and our brand leads Brazil’s ceramic tile market segment while standing as a benchmark in Sustainability, Innovation, Architecture, and Design. \n\n\n\n \n\nOur story began in Tijucas (SC), but today the Group comprises four business units: **Portobello, Portobello Shop, Pointer, and Portobello America**. Discover some interesting facts about Portobello Group:\n\n \n\nWe are a publicly listed company on the **B3** (PTBL3), exporting to over **70 countries**, and fully aligned with the United Nations’ Sustainable Development Goals (SDGs);\n\n \n\nIn 2014, we launched Pointer, our **democratic design** brand, with its factory located in Marechal Deodoro (AL);\n\n \n\nIn October 2023, we inaugurated our **first factory outside Brazil**: Portobello America, located in Baxter, Tennessee;\n\n \n\nThrough Portobello Shop, we operate **163 stores** (company-owned and franchised) and are present in approximately **600 points of sale (POS)** nationwide via major retail partners such as Cassol Centerlar, Balaroti, and Leroy Merlin;\n\n \n\nFor six consecutive years, we have been awarded the **Reclame Aqui Award**, confirming our brand reputation and commitment to delivering exceptional customer experiences;\n\n \n\nPortobellolovers are the main protagonists of our **social impact** initiatives—including the Volunteering Program, Environmental Ambassadors, and Diversity Ambassadors.\n\n *We care for and value our people, believing in their potential to grow and transform the world for the better. 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