IT Assistant

Description

Job Summary: The professional will be responsible for providing customer service, resolving inquiries, creating support tickets, and acting in accordance with company guidelines. Key Highlights: 1. Agile and high-quality customer service through various channels 2. Proficiency in remote access tools (TeamViewer, AnyDesk) 3. Excellent communication skills and proactivity **Responsibilities:** Provide customer service to all network retailers via CMR, WhatsApp, and telephone; Promptly and effectively resolve retailer inquiries; Create support tickets with the system provider and monitor them as needed; Act in accordance with company guidelines; **Requirements and Qualifications:** Prior experience in customer service via any channel — CMR, WhatsApp, or telephone; Proficiency in remote access tools (TeamViewer and AnyDesk); Excellent verbal and written communication skills; Ability to build relationships across departments; Strong personal organization and time management skills; Critical thinking — seeking evidence-based reasoning, asking questions, and avoiding automatic decisions based solely on personal opinion; Proactivity and commitment; Quick learning ability; Willingness to travel; **Preferred Qualification:** Currently pursuing a bachelor’s degree in any technology-related field or similar discipline. **Working Hours** 8:00 AM to 6:00 PM **Work Location (100% On-site):** R. Fagundes Varela, 1320 \- Areias, São José \- SC **Benefits** Meal allowance: R$ 384.00 Discount on products of the company's own brand Employment Type: Full-time, CLT (Consolidation of Labor Laws) Salary: R$2\.100,00 \- R$2\.300,00 per month Benefits: * Meal allowance Work Location: On-site