Banking Operations Assistant

Description

Job Summary: Professional to monitor and process payment batches, analyze errors, propose corrective actions, and contribute to improving operational processes. Key Highlights: 1. Revolutionize condominium management with innovative solutions. 2. Focus on ease of use and functionality of the tool. 3. Participate in a revolution in the condominium market. In 2017, Almah was founded to revolutionize condominium management. Based on real market challenges, we created a comprehensive and intuitive solution that goes far beyond a simple tool. Today, we impact the lives of over 300,000 condominium units, increasing administrators’ productivity by up to 50% and boosting syndics’ process efficiency by 60%, all while maintaining 100% transparency with our customers. If you seek a company that values innovation, join Almah! We know you don’t have time to waste, so ease of use guides everything we do. Your experience is our priority. Every button and feature was designed to simplify your daily routine. It’s good because it works. This phrase motivates us to develop solutions and improvements that bring peace of mind and security to our customers. It’s not enough to look good—it must also be functional. Here, we trade complexity for practicality.\*\* **RESPONSIBILITIES:** Monitor and process payment batches via Sicredi; Analyze error events, identify root causes, and propose corrective actions; Open and track support tickets with internal teams and partners; Contribute to the creation and documentation of new operational processes; Monitor system instabilities (e.g., Sicredi Pix outages), notify affected customers, and generate follow-up reports. **REQUIREMENTS:** Experience or strong interest in banking / payment methods; Analytical mindset, attention to detail, and logical reasoning; Strong written communication skills for interacting with customers and internal teams; Proactivity in identifying problems and suggesting process improvements. **PREFERRED QUALIFICATIONS:** Knowledge of payment systems (Pix, TED, Sicredi) Experience with ticket creation and management (ITSM, Jira, etc.) **WORK SCHEDULE AND LOCATION:** On-site in Brusque. Working hours: 8:30 AM to 6:00 PM. Why join Almah? We are a company that understands the reality of the condominium sector because we’ve been on the other side. Our solutions are tested and validated by real administrators, ensuring we deliver efficiency and innovation to our customers. Working at Almah means participating in a revolution in the condominium market—helping administrators become more productive, automated, and profitable. Our selection process begins the moment you apply! Put your best foot forward in this first step—we review every candidate and provide feedback even to those who won’t proceed to subsequent stages. * Reminder: Our opportunities are inclusive and open to all, including Persons with Disabilities (PwD). * ️ Personal data collected during this selection process will be used exclusively for recruitment purposes, in compliance with the LGPD, ensuring the security and confidentiality of the information provided. By applying to this position, you consent to the use of your data as described in this notice.