Infrastructure Analyst

Description

Job Summary: An IT professional focused on onboarding/offboarding, management of Microsoft 365 devices and accounts, Level 1/2 IT support, and corporate security, aiming to optimize infrastructure and employee experience. Key Highlights: 1. Full lifecycle management of employees (onboarding/offboarding) 2. Technical support for Microsoft 365 environments and network infrastructure 3. Focus on IT security, compliance, and documentation Description: Employee Onboarding and Offboarding: Configuration of notebooks (formatting, Autopilot installation, Microsoft accounts). Enrollment of mobile devices into MDM (IBM Maas360\). Management of Microsoft 365 accounts (creation, login configuration). Implementation of IT policies, terms of use, and initial orientation for new employees. Equipment Management: Inventory control of notebooks, smartphones, and peripherals. Shipping and receiving equipment via mail when necessary. Evaluation and referral of equipment for maintenance. Security and Compliance: Administration of LAPS (Local Administrator Password Solution). Support for corporate security policies. Documentation and Infrastructure: Updating network documentation, equipment inventory, and internal controls. Assistance in managing network and security equipment (switches, routers, firewalls, etc.). IT Support (Level 1 and 2\): Help Desk support. Support for Microsoft 365 and corporate software. Assistance with user incidents and issues. Responsibilities and Duties Employee Onboarding and Offboarding: Configuration of notebooks (formatting, Autopilot installation, Microsoft accounts). Enrollment of mobile devices into MDM (IBM Maas360\). Management of Microsoft 365 accounts (creation, login configuration). Implementation of IT policies, terms of use, and initial orientation for new employees. Equipment Management: Inventory control of notebooks, smartphones, and peripherals. Shipping and receiving equipment via mail when necessary. Evaluation and referral of equipment for maintenance. Security and Compliance: Administration of LAPS (Local Administrator Password Solution). Support for corporate security policies. Documentation and Infrastructure: Updating network documentation, equipment inventory, and internal controls. Assistance in managing network and security equipment (switches, routers, firewalls, etc.). IT Support (Level 1 and 2\): Help Desk support. Support for Microsoft 365 and corporate software. Assistance with user incidents and issues. Requirements and Qualifications * Minimum Education: Completed Bachelor's Degree * English (Intermediate \- Required), Spanish (Basic \- Required) * Experience with Windows 10/11, Microsoft 365, Intune, and Autopilot. Knowledge of MDM (IBM Maas360\ preferred). Experience in employee onboarding and offboarding processes. Understanding of basic network infrastructure and inventory management. Familiarity with LAPS and security practices. User support and basic training skills. Organizational and disciplined approach to maintaining documented processes. Preferred: Experience in medium- or large-sized companies. 2512100202181773696