Training Instructor

Description

Job Summary: We are seeking a passionate Training Instructor with enthusiasm for technology and connectivity to empower IMAGEM TELECOM (TIM) teams and partners to deliver the best possible customer experience. Key Highlights: 1. Train teams and partners through technical and behavioral training. 2. Develop and adapt instructional materials aligned with company guidelines. 3. Promote TIM’s core values of ethics, innovation, and customer focus. Training Instructor \| TIM **About the Role:** We are looking for a talent who is passionate about sharing knowledge and deeply immersed in the world of technology and connectivity. As a Training Instructor at IMAGEM TELECOM (TIM), your mission will be to train our teams (sales, customer service, or partners) to deliver the best experience to our customers. Your Responsibilities **Training:** Deliver in-person/online, technical/behavioral training for new hires and refresher sessions for experienced staff. **Content:** Adapt and create instructional materials (presentations, interactive activities, videos) aligned with company guidelines. **Products and Services:** Keep teams updated on plans, new device launches, value-added services (VAS), and internal systems. **Follow-up:** Conduct post-training monitoring and measure effectiveness of initiatives using performance and sales KPIs. **Culture:** Promote TIM’s values, emphasizing ethics, innovation, and customer focus. ️ What We’re Looking For (Requirements) **Experience:** Prior experience in Training & Development (T\&D) or as a Trainer/Multiplier. **Industry:** Experience in Telecommunications or Retail is a strong advantage. **Skills:** Excellent oral communication and teaching ability, plus proficiency with presentation tools (PowerPoint, Canva, etc.). **Education:** Completed or ongoing undergraduate degree (Administration, HR, Marketing, or related fields). Benefits Market-competitive compensation. TotalPass Meal Voucher **Minimum Education Level:** Undergraduate Degree Willingness to travel