Benefits Support Analyst

Description

If you are a proactive, organized person who enjoys working with administrative process analysis and optimization, we have an opportunity for you! If you identify with this position and want to join a motivated and continuously evolving team, apply now! **Responsibilities and duties** **The challenges you will face:** * Provide **clarifications** regarding coverage doubts, limits, and deadlines; * Facilitate **authorization of medical-hospital services**, observing respective requirements from health insurers, such as UGD (Utilization Guidelines), requests for submission of medical reports or complementary exams; * Handle **patient transfers**, coordinating with Itsseg’s medical department / insurer / client; * **Recommend healthcare providers**, considering the beneficiary’s plan network and the procedure to be performed; * Guide and direct the insurer on **pre-approval for reimbursement** and **reimbursement timelines**; * Coordinate with clients regarding eventual **payment defaults** on invoices and the resulting **suspension of services**, as communicated by the insurer, Itsseg’s finance department, or other channels; * **Monitor payment**, invoice settlement, and **service reactivation** (when applicable); * Request **invoice due date extensions**, where invoices were sent within the agreed timeframe; * **Direct** internal operations team regarding requests for **duplicate invoices** and **cards**; * **Contact** Itsseg’s document courier (if needed) for document pickup/delivery; * **Send checklist of documents** required by the insurer to proceed with reimbursement of medical-hospital services or reimbursement of the insured amount under group life insurance; * **Notify** the client and/or **track resolution** of **document pending items** identified or requested by insurers in reimbursement, claims handling, and life insurance reimbursement processes; * **Guide** on procedures for **funeral assistance** and **travel assistance**; * Respond to requests received via email within a maximum of **24 business hours** from receipt; * **Record** all **support interactions** in Itsseg’s operational module; * **Immediately inform** the **coordination team** about any **incidents** or relevant information observed during support activities; **Requirements and qualifications** **It would be important for you to have:** * Proficiency in Microsoft Office suite (Word, Excel – **intermediate level**); * **Mandatory** experience with benefits operational routines; * Currently pursuing a bachelor’s degree in related fields. **Additional information** **Benefits** * Medical insurance; * Dental insurance; * Meal allowance or food allowance; * Transportation allowance; * Life insurance; * Profit-sharing program; **In addition to these benefits, we offer:** * Excellent work environment, light-hearted, welcoming, and dynamic; * Birthday day off; * Pharmacy card; * Benefits club (various partnerships offering exclusive discounts); * SESC partnership; * Discount on our products (insurance); * Movie ticket discounts; * Total Pass (gym membership program); * Auster – Emotional balance enhancement; **Working hours:** **Work location:** We are a global fintech that **connects people and technology to deliver customized solutions** in insurance, reinsurance, benefits, cybersecurity, and other areas. In Brazil, our story began with the acquisition of It’sSeg Company. Today, we are stronger than ever, combining **intelligence, data, and close relationships** to deliver sustainable results. **Our way of working:** We rank among the leading insurance brokerage and consulting firms in the country, driven by **curiosity, strategy, and collaboration**. We believe the best outcomes emerge from teamwork and a constant pursuit of innovation. Here, you’ll find opportunities to **grow, learn, and transform**. We respect your background and experiences, and believe that an **inclusive and welcoming environment** adds value to our business. If all this resonates with you, join our story!