Systems Analyst

Description

Job Summary: Professional responsible for the support, evolution, and governance of Pension solutions, ensuring service delivery, quality, and alignment across departments. Key Highlights: 1. Support, evolution, and governance of Pension solutions 2. Interface with internal departments and management of agile projects 3. Functional reference for Open Pension (PGBL, VGBL) Description: Professional responsible for the support, evolution, and governance of Pension solutions (open and closed), ensuring efficient user support, delivery quality, and continuous alignment among business, operations, and development areas. Work Location: * Av. Paulista area in São Paulo * Hybrid model with two days per week on-site. Responsibilities and Duties * Respond to support tickets within defined SLAs, with rigorous impact assessment and prioritization according to business guidelines. * Interface with internal departments (Operations, Product/Business, Technology, Architecture, and Development) for requirement refinement, functional clarification, and delivery tracking. * Manage projects and requests, monitoring schedules, risks, scope, dependencies, and ensuring deliveries are completed as planned. * Use Jira and Azure DevOps for ticket management, backlog, sprints, releases, and demand lifecycle control. * Actively participate in agile ceremonies, especially dailies, refinements, and planning meetings. * Continuously monitor project progress, supporting PMs, tech leads, and squads in removing impediments. * Participate in user acceptance testing (UAT), ensuring functional alignment, validation of business rules, and support to end-user departments. * Monitor GMUDs (Change Management), ensuring all changes are implemented and deployed according to governance policies and change windows. * Serve as the functional reference for Pension solutions, maintaining up-to-date documentation and supporting audits and internal controls. Requirements and Qualifications * Solid knowledge of Open Pension (PGBL, VGBL), including business rules, calculations, operational processes, and regulatory workflows. * Prior experience in system support and handling support tickets. * Experience with Jira and/or Azure DevOps. * Knowledge of agile methodologies (Scrum/Kanban). * Ability to map processes, document requirements, and interact with multiple stakeholders. 2512150202201864187