Description
Job Summary:
Provide customer service and commercial support, including order tracking and issue resolution on marketplaces, using CRMs.
Key Highlights:
1. Customer service for pre-sales and post-sales, including marketplaces such as Amazon.
2. Order tracking and resolution of logistics-related issues.
3. Use of CRM and commercial automation tools.
Junior Commercial Analyst
Key Responsibilities:
* Provide customer service (pre-sales and post-sales) to ensure a positive customer experience;
* Handle customer inquiries via marketplaces such as Amazon and Mercado Livre;
* Track orders from dispatch through to delivery;
* Resolve issues in coordination with marketplaces and logistics carriers;
* Use CRM and commercial automation tools daily;
* Update product listings and related information on marketplaces;
What We Are Looking For:
* Strong verbal and written communication skills;
* Organizational skills and attention to detail;
* Proactivity and willingness to learn;
* Interest in commercial operations, e-commerce, or customer service;
Employment Type: Full-time, CLT permanent contract
Compensation: Starting at R$2.500,00 per month
Benefits:
* Meal allowance
* Transportation allowance
Education Requirements:
* Currently pursuing or having interrupted undergraduate studies (preferred)
Work Location: On-site