Operational Performance Coordinator

Description

Job Summary: The Operational Performance Coordinator will lead the strategic management of data performance, driving data governance and automation initiatives to support decision-making. Key Highlights: 1. Leadership in strategic management of operational data performance. 2. Collaborative and cross-functional engagement, connecting data, technology, and people. 3. A strategic opportunity with direct impact on service excellence. Tecban is seeking an Operational Performance Coordinator to assume a central role in strategically managing operational data performance, with a focus on continuous improvement of service-level indicators, operational efficiency, and reliability—underpinned by consistent data and advanced analytics. This professional will serve as an analytical and technical reference, leading data governance initiatives, automations, and the development of monitoring models that ensure an integrated operational view, information reliability, and consistent decision-making support. The role requires collaborative and cross-functional engagement—connecting data, technology, processes, and people—with strong accountability for outcomes, proactive scenario anticipation, trend identification, and transformation of analyses into concrete actions for improvement and efficiency. This is a strategic opportunity for professionals who combine leadership by example, structured analytical thinking, and business acumen—capable of influencing diverse stakeholders and reinforcing a data-driven, simple, collaborative, and continuously value-delivering culture. **Responsibilities and Duties**Coordinate operational performance management, focusing on service-level, availability, productivity, efficiency, and reliability indicators. Develop the team, fostering a data-driven culture, accountability for results, collaboration, and continuous improvement. Conduct advanced data analysis to identify deviations, root causes, and systemic impacts on operations. Develop and implement automations for indicator tracking, management reporting, and operational controls. Design, monitor, and evolve performance indicators, ensuring standardization, consistency, and information governance. Lead operational data governance, ensuring data quality, consistency, and responsible use. Actively contribute to operational efficiency initiatives, risk mitigation, and technological evolution of operations. **Requirements and Qualifications** Bachelor’s degree completed in analytical fields (Engineering, Technology, Data Science, Statistics, Economics, or Administration). Solid experience in data analysis, analytics, and operational performance management. Experience designing and managing performance indicators aligned with decision-making. Work experience in data-driven environments and medium-to-high operational complexity settings. Proficiency in advanced spreadsheets and business intelligence and data visualization tools. Knowledge of database querying and manipulation (e.g., SQL). Experience in report and analytical routine automation. Practical knowledge of Python applied to data analysis and automation. Familiarity with data governance and data quality practices. Ability to tell stories with data—transforming technical analyses into clear, concise, and actionable narratives for diverse audiences. Experience coordinating analytical teams or working integrally across multiple areas, influencing decisions through data. Clear communication, analytical mindset, and strong results orientation. **Additional Information** **What We Offer: Market-competitive compensation. Attractive benefits package. A collaborative environment with meaningful challenges and a high level of operational maturity. Strategic involvement with direct impact on Tecban’s service continuity and excellence. Professional development and growth opportunities. Want to turn data into decisions and generate real impact on operations? Then join Tecban. Guided by the purpose “Simplify the present and make the future accessible to all,” Tecban enhances the daily lives of millions of people and drives efficiency for financial institutions and retail through a secure and convenient ecosystem of physical and digital solutions. It manages the world’s largest independent self-service banking network—Banco24Horas—available to over 160 million Brazilians. At a new stage in its business journey, Tecban positions itself as more than a vendor across multiple economic sectors—it is a strategic partner in self-service management and outsourcing, always backed by extensive infrastructure, technology, and security. Additionally, it offers two verticals: Connectivity—providing 4G/5G and SD\-WAN solutions that ensure high availability and efficient nationwide connectivity to prevent lost business opportunities; and Cash—delivering comprehensive cash security solutions, including Smart Safes, cash logistics, and cash processing, optimizing Brazil’s cash circulation with a fleet of over 600 vehicles and more than 20 operational bases spread across all regions of the country. With robust technological infrastructure and innovation expertise, Tecban also provides a fully operational Open Finance as a Service platform—the first of its kind in Brazil—enabling autonomous and secure financial solution management beyond regulatory requirements. Furthermore, Tecban actively contributes to the development of the tokenized economy, supporting significant advancements. To learn more, visit Tecban’s website or follow us on social media. More than close—present.