Technical Support Assistant

Description

Job Summary: Provide customer and technical support, identify connectivity issues, generate service orders, and deliver effective solutions. Key Highlights: 1. Customer and technical support 2. Detailed logging of requests and clarification of doubts 3. Identification of problem causes and provision of solutions **Position: Technical Support Assistant** * Payment made by the 5th business day of the following month * Salary advance on the 20th of each month * Location: Itapevi\-SP ***Work Schedule*** * **Monday to Friday:** 8:00 AM to 5:00 PM (with a 1-hour lunch break) * **Saturdays:** 9:00 AM to 1:00 PM * Possibility of taking time off on 1 or 2 Saturdays per month, according to the schedule * 15-minute daily breakfast break ***Transportation Allowance***: * Provided via card * Deduction of up to 6% of salary, as stipulated by legislation (if the employee opts for this benefit) ***Meal/Voucher Allowance (no payroll deduction)*** * Issued via card after completion of the full probationary period * Credit deposited monthly between the last business day of the previous month and the first business day of the corresponding month * Possibility of transferring balance between VA and VR via the app, according to employee needs ***Telemedicine (no payroll deduction)*** * Access granted after completion of the full probationary period ***Probationary Period*** * Initial 45 days * May be extended for an additional 45 days * Totaling up to 90 days of probationary contract ***Your main responsibilities include but are not limited to*** * Customer and technical support * Clear and detailed logging of support requests * Clarifying doubts and guiding customers * Identifying possible causes of connectivity issues * Generating and tracking service orders whenever necessary * Providing effective solutions to technical problems * Assisting with equipment configuration and reset * Guiding on proper use of services and equipment * Collaborating with other company departments. ***What We Expect***: * Strong communication skills and professional demeanor * Organization and attention to detail * Proactivity and responsibility * Familiarity with the IXC system (not mandatory) Employment Type: Permanent CLT Compensation: R$1\.804,00 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Work Location: On-site