IT Technical Support

Description

Job Summary: An IT professional for on-site and remote technical support covering hardware, software, networks, and systems, with a focus on maintenance, security, development, and user training. Key Highlights: 1. Provide on-site and remote technical support to IT users. 2. Diagnose and resolve hardware, software, network, and system issues. 3. Develop software and applications to meet institutional requirements. **The contractor must provide personnel to deliver services at the contractor’s headquarters, on business days during regular business hours, with either ongoing or completed higher education in the IT field and experience supporting users.** **Scope of services to be performed:** Provide on-site user support, logging and resolving incidents related to hardware, software, networks, and systems. Includes equipment installation, configuration, and maintenance; connectivity support (LAN, Wi\-Fi, and VPN); and implementation of security measures. Also involves inventory, stock, and license management; backup execution; process documentation; and proposal of improvements. Additionally, it covers participation in new technology deployment, user training, and development of solutions and systems to meet institutional needs, ensuring efficient operation of the technology department. **Main Responsibilities:** **At the institution’s administrative headquarters (on-site),** or remotely when previously requested: 1\. Provide on-site technical support to users, logging, classifying, and tracking requests and incidents until resolution. 2\. Diagnose and resolve hardware, software, network, and system issues by applying appropriate solutions. 3\. Install, configure, and perform preventive and corrective maintenance on equipment (computers, laptops, printers) and operating systems. 4\. Provide connectivity support for local networks (LAN), Wi\-Fi, and VPN, ensuring communication and remote access. 5\. Implement and monitor security measures such as antivirus and firewalls, and manage system and data access permissions to protect the technological environment. 6\. Assist in managing the inventory of IT equipment and software. 7\. Obtain price quotations for computer parts and supplies. 8\. Execute routine backups and test data recovery to ensure integrity and availability of critical information. 9\. Prepare and maintain up-to-date technical documentation, record problem histories, and propose improvements to IT processes. 10\. Manage stock and provisioning of equipment and software licenses, ensuring resource availability. 11\. Participate in the deployment of new systems and infrastructure, collaborating on testing, validation, and integration of new technologies. 12\. Conduct training courses / workshops to guide users on system usage and best security practices. 13\. Develop software and applications to meet institutional requirements. 14\. Perform other related activities that ensure effective operation of the technology department. **Note:** No benefits are provided beyond payment for services rendered. Job Type: Temporary Contract Duration: 6 months Compensation: R$2\.992,50 per month Selection Question(s): * Which neighborhood do you live in? This opportunity is for São Paulo \- SP (capital). Education: * Currently pursuing or having interrupted higher education (Mandatory) Experience: * Performing the activities outlined above (Mandatory) Work Location: On-site