Senior Technical Support Analyst

Description

Job Summary: Technical support professional for networks and telecommunications, responsible for analyzing and resolving incidents, performing maintenance, preparing documentation, and managing services. Key Highlights: 1. Solid experience in technical support for networks and telecommunications. 2. Participation in defining telecom and network solutions for corporate projects. 3. Support in managing telecom services and contracts with vendors. Description: * Solid experience in technical support focused on networks and telecommunications. * Experience with documentation, process modeling, and report preparation. * Organized, autonomous, and capable of acting swiftly in dynamic environments. * Strong verbal and written communication skills, with ability to lead meetings and interact with vendors. * Analytical, critical, and proactive profile, with ease in interpreting technical requirements and translating them into actionable steps. * Desired knowledge includes call center infrastructure, telemetry, M2M, automation, mission-critical environments, and change management processes. * Certifications in networking and telecommunications will be considered a plus (e.g., Cisco, MikroTik, Fortinet, ITIL). * Provide technical support for networks and telecommunications, ensuring incident analysis and resolution. * Perform daily maintenance and operational tasks. * Participate in defining telecom and network solutions for corporate projects. * Support the management of telecom services and contracts, including interaction with vendors. * Prepare technical documentation, guidance manuals, and process diagrams. * Organize information discussed in meetings and convert decisions into structured action plans. * Prepare and present periodic reports to management. 2512050202181904462