Description
Job Summary:
Responsible for active and reactive customer service, plan offerings, customer retention, service scheduling, and technical support—with emphasis on communication and problem resolution.
Key Highlights:
1. Opportunity to work in customer service and sales.
2. Focus on customer retention and commercial results.
3. Dynamic work with customer support and guidance.
**Job Description**
* Provide active and reactive customer service (phone, WhatsApp, and e\-mail);
* Offer new plans and perform service upgrades;
* Drive customer retention, focusing on cancellation reversals;
* Send contracts, clarify clauses, and track signatures;
* Schedule installations, maintenance, and technical repairs;
* Log and track service requests until final resolution;
* Guide customers on plans, services, applications, and equipment;
* Update information in the internal system;
* Maintain clear, courteous, and solution-oriented communication.
Requirements
* Completed high school education;
* Strong verbal and written communication skills;
* Commercial and negotiation profile, with a results focus;
* Organizational skills and responsibility regarding deadlines;
* Proficiency with technology and systems;
* Prior customer service experience is a plus;
* Telecommunications.
Location
Recreio dos Bandeirantes
Job Type: Full-time CLT
Compensation: R$1\.518,00 \- R$2\.000,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Company-provided mobile phone
* Meal allowance
* Transportation allowance
Work Location: On-site