Customer Service Specialist I

Description

Job Summary: Active and responsive customer service, plan offerings, customer retention, service scheduling, and technical support, with emphasis on courteous communication and problem resolution. Key Highlights: 1. Customer service and technical support 2. Focus on customer retention and results 3. Clear and courteous communication **Job Description** * Provide active and responsive customer service (phone, WhatsApp, and e\-mail); * Offer new plans and perform service upgrades; * Implement customer retention strategies, focusing on cancellation reversals; * Send contracts, clarify clauses, and track signatures; * Schedule installations, maintenance, and technical repairs; * Log and monitor service requests until final resolution; * Guide customers on plans, services, applications, and equipment; * Update information in the internal system; * Maintain clear, courteous, and solution-oriented communication. Requirements * Completed high school education; * Strong verbal and written communication skills; * Commercial and negotiation profile, with a results-oriented mindset; * Organizational skills and responsibility regarding deadlines; * Proficiency with technology and systems; * Prior customer service experience is a plus; * Telecommunications Location: Recreio dos Bandeirantes Job Information: \* Position: Customer Service Specialist \* Shift: 12x36 \* Working Hours: 10:00 AM to 10:00 PM \* Salary: R$ 1\.800,00 \+ benefits (health insurance, Gympass, meal allowance) Employment Type: Full-time CLT Compensation: R$1\.518,00 \- R$2\.000,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Meal allowance * Transportation allowance Work Location: On-site