Process and Business Agent I - GAB

Description

Job Summary: We are hiring Customer Service Representatives for an essential service — Águas do Brasil — to provide receptive customer service, contact customers, clarify inquiries, and record incidents. Key Highlights: 1. Receptive customer service 2. Focus on empathy and customer experience 3. Negotiation and problem-solving skills Work Mode: On-site **Do you enjoy serving and helping others?** We are hiring **Customer Service Representatives for an essential service \- Águas do Brasil** to perform **receptive customer service!** If you are communicative, enjoy interacting with people, have a dynamic profile, consider yourself empathetic, cheerful, and efficient, this opportunity is for you! **Responsibilities and Duties** Receive and contact customers, offer sales, clarify inquiries, and inform details about features of the company’s products and services to customers, in accordance with predefined procedures; Argue and negotiate with end customers according to service standards and established scripts; Perform various technical procedures based on requests received via email and/or phone; Record incidents from end-customer interactions in the system, specifying actions taken and ensuring data accuracy as defined in the “tabulation tree”, as well as classifying and tabulating cases by demand severity and defining priority level and criticality; Monitor whether internal client departments are fulfilling assigned actions and deadlines for handling demands. **Requirements and Qualifications** **We seek professionals with** Experience or knowledge in customer service and/or the company’s products and services Strong organizational and time-management skills Clear and concise verbal and written communication Empathy, patience, and focus on customer experience Negotiation and problem-solving skills **Preferred Qualifications** Proactive profile, results-oriented, and interested in professional development. **Additional Information** **Shift and Schedule:** 6-day workweek with 1 day off per cycle. **Available Shifts:** 14:20 to 20:40 **Work Location** Porto Maravilha Unit Av. Professor Pereira Reis, 51 \- Santo Cristo. **Digital solutions powered by human intelligence.** We believe technology alone isn’t enough. Human-centered digital expertise is required — guiding innovation, designing optimal pathways, broadening vision, and solving challenges strategically. Our name has changed: formerly Neobpo, now Neohype! A wide range of digital solutions, powered by our intelligent digital expertise.