Job Summary: A professional responsible for receiving and guiding customers, patients, and visitors; managing information; handling telephone inquiries; and performing registrations—ensuring smooth daily institutional operations. Key Highlights: 1. Customer, patient, and visitor service and guidance 2. Information and record management in the system 3. Administrative and organizational support Receive customers, patients, companions, suppliers, and general visitors; identify them; register them in the information system; control entry and exit of individuals; provide information; and guide them regarding institutional rules and procedures; Issue identification labels/badges to companions and visitors, escort them to their designated departments, announce them to the visited departments, and register relevant data in the system—ensuring information accuracy—and update registration details whenever necessary. Provide temporary labels/badges upon request for physicians, team staff, and occasional professionals who may have forgotten their permanent badges; Receive and identify external and internal customers, provide them with information and clarifications, and direct customers, patients, companions, suppliers, and visitors to their respective destinations or to announced staff members; Handle telephone inquiries—answering and placing calls, providing information, transferring calls to appropriate departments or individuals, and maintaining an updated schedule; Guide patients with reduced mobility or special needs, requesting emergency assistance until medical staff arrives; Inform patients about health insurance restrictions and request the responsible party’s signature on the service agreement and other required documents for admission; Organize information and plan daily tasks, as well as control and schedule services as requested. Comply with internal regulations, health, hygiene, and occupational safety procedures applicable to the department, as well as compliance requirements and all relevant company regulations. Submit attendance forms to the Pre-Billing Department via the system. Register patients and/or create attendance records in the system, request authorization from health insurance providers, and obtain required signatures. Perform other duties inherent to the position and department—or as assigned by the immediate supervisor—provided the employee is qualified and such duties align with their knowledge and experience. **Minimum Education Level:** High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
