RECEPTIONIST

Description

Job Summary: A welcoming and proactive reception professional to act as a bridge between patients and the healthcare team, ensuring a more human and efficient healthcare experience. Key Highlights: 1. Receive patients with empathy, courtesy, and attention 2. Act as a bridge between patients and the medical/administrative team 3. Keep the reception area clean, organized, and functional Leve Saúde is a Rio de Janeiro-based health plan operator founded with the **purpose of transforming how healthcare is delivered in Brazil**. We believe that caring goes far beyond offering health plans—it means building relationships, truly listening, and being present throughout each person’s journey. From the outset, we have bet on a closer, more welcoming, and solution-oriented model. With our own clinical teams and an integrated network, we deliver a lighter, more efficient, and patient-centered healthcare experience. **What Drives Us:** * Making healthcare more human and accessible. * Reducing bureaucracy and facilitating access to quality services. * Leveraging technology as an ally to improve healthcare experiences and outcomes. **How We Do It:** * Through our own clinics, ready to provide welcoming and efficient care. * Through a multidisciplinary team closely accompanying beneficiaries’ journeys. * Through an internal team committed to innovation, quality, and purpose. We are a company in constant growth, and every employee is an essential part of this journey. Here, we believe in collaboration, open dialogue, and the power of doing things differently. **Responsibilities and Duties** * Greet patients with empathy, courtesy, and attention from the moment they arrive at the clinic; * Conduct initial intake, identifying needs and offering personalized support; * Guide patients on procedures, appointment times, required documents, and clinic workflow; * Clarify questions regarding consultations, exams, referrals, and other services; * Process authorization requests with health insurers (via systems such as TISS or specific platforms); * Handle private-pay patient visits, including issuing receipts and managing payments; * Accompany patients throughout their visit, ensuring comfort and peace of mind; * After the consultation, assess their experience and offer additional support if needed; * Act as a bridge between patients and the medical/administrative team, promoting clear communication; * Receive and organize documents, correspondence, and test results; * Assist with administrative tasks such as form completion, filing, and updating registrations; * Keep the reception area clean, organized, and functional. **Requirements and Qualifications** * Completed high school education (a college degree in health, humanities, or hospitality is a plus); * Excellent verbal communication and active listening skills; * A welcoming, empathetic, and proactive demeanor; * Experience in customer service, preferably in healthcare settings; * Ability to handle sensitive situations with sensitivity and discretion. **Preferred Qualifications:** * Experience with humanized care; * Familiarity with the Tasy system; * Basic knowledge of outpatient management systems; * Participation in hospitality or customer experience training programs. **Additional Information** * Meal Allowance: R$42.00/day (with a nominal monthly deduction of R$1.00) * Transportation Benefit * Birthday Day Off * Health Insurance (no payroll deduction) * Dental Insurance (no payroll deduction) * Total Pass (wellness and physical activity) * Discounts with educational institutions * Leve Corporate University We are **Leve Saúde**, the healthtech operator that launched in Rio de Janeiro in September 2020, dedicated to people over 45 seeking high-quality, affordable healthcare. Our Operating Model rests on **three pillars**, reflecting our beliefs about healthcare management: * We believe **Digital Health** is an irreversible path that already has—and will increasingly have—an extraordinary impact on healthcare management. \- We believe the combination of **Primary Healthcare** and Digital Health represents the perfect convergence of past and future—both are fundamental ingredients for achieving the right to healthier longevity. * We believe having an **Owned Network** is a critical component to complement our model, enabling us to guarantee personalized, humanized, compassionate, and effective care. You’ll find available opportunities on our careers page. We’re rooting for you!