Description: * High school diploma; * Minimum 1 year of experience in the field; * Microsoft Office Suite; * Intermediate Excel skills; * Quality methodologies and processes. Conduct the initial contact with patients and visitors, providing appropriate reception and guidance. Accompany the patient’s journey from admission to discharge, ensuring their requests and questions are promptly addressed and resolved. Provide support regarding questions and needs related to procedures, schedules, departments, and internal hospital workflows. Ensure clear and empathetic communication, always prioritizing the patient’s well-being. Support medical and administrative teams with orientation and assistance-related requests. Assist in resolving situations quickly and courteously, promoting a positive patient experience. Identify opportunities to improve the patient experience, flagging potential difficulties related to communication, comfort, or service delivery. Receive patients and family members during pre-admission visits or technical visits, presenting the facilities. Analyze customer feedback and propose action plans. Stay updated on technological advancements relevant to the role, aiming for professional development, knowledge sharing, suggestions for improvements in equipment and processes, and contributing to continuous improvement. Be accountable for the quality, reliability, and performance of resources, services, and information generated by tasks under one’s responsibility; 2512190202551816673