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Job Summary: Alper Seguros’ Concierge service provides tactical and personalized support to employees and dependents of our clients regarding benefits such as health, dental, life, and pension insurance, ensuring empathetic engagement and technical expertise. Key Highlights: 1. Personalized service and tactical support for health benefits and insurance. 2. Monthly training sessions and continuous support for team development. 3. A culture of care, development, and celebration within a GPTW-certified environment. **About Alper Seguros** To protect what matters most, you need people you can trust by your side. That’s why we created ALPER, one of the largest insurance brokerages in Brazil. Here, our clients benefit from a team of specialists who continuously seek solutions to ensure the best alternatives and protection options for thousands of companies. Through technology, data, in-depth analysis, and our specialists’ broad expertise, we guide our clients toward optimal decision-making. We are the first insurance brokerage in Brazil to launch a startup acceleration program, bringing greater technology and innovation to our internal processes and to our clients’ success. We hold the GPTW certification for the fifth consecutive year, reinforcing our commitment to delivering an outstanding experience not only for our clients but also for our employees. **Responsibilities and Duties** At Alper, personalized service for our clients goes beyond HR support. Therefore, we offer the Concierge channel, providing tactical support to employees and dependents of our clients on any request or guidance related to benefits administered by us (health, dental, life, or pension insurance). This is second-level support for anything the insured cannot resolve directly with the insurer through official channels. We assist with requests such as surgery authorizations, locating accredited networks for specific procedures, coverage confirmations, guidance and resolution of reimbursement process complaints, and other topics requiring assistance from the insured. We consistently apply best-in-class customer service techniques to ensure empathetic engagement—delivering comfort, technical knowledge, and security during critical and sensitive moments for our clients. To carry out this role, the Concierge receives monthly training, daily stand-up meetings, and one-on-one sessions with leadership, ensuring the team receives all necessary support for its development. Our service is omnichannel, aiming to serve customers via their preferred platform while maintaining SLA records, controls, and quality surveys. Knowledge and experience in customer service and health insurance are significant differentiators, along with interest in developing client relationship skills. **Requirements and Qualifications** Completed or currently pursuing a bachelor’s degree; Proficiency with ERP systems or customer service tools; Consultative mindset and excellence in customer service; Empathy and kindness; Organization and time management; Logical reasoning and problem-solving ability; Systems thinking; Sense of prioritization and organization for appropriate follow\-up; Creativity to identify innovations that improve service delivery. **Additional Information** **Our Benefits:** * Health and Dental Insurance covered by Bradesco Seguros; * SulAmerica Dental Plan at no cost to the employee; * Totalpass: Gym memberships with top-tier fitness centers and exclusive pricing; * Life Insurance; * Meal or Food Allowance; * Transportation Allowance; * Profit Sharing (PLR); \- Omni Saúde \- Medication Benefit with monthly coverage (opt-in); \- Meu Pet Club \- Pet care plans with exclusive pricing for your four-legged loved ones (opt-in); * Discounts on personal insurance policies for you, your parents, children, and spouse; * Holiday on Insurance Professional Day; * Dr. Alper — our telemedicine service; * Partnerships with language schools, study abroad programs, universities, and various courses. **Apply Now!** At Alper, we do not discriminate based on race, color, religion, gender or gender identity, nationality, disability, sexual orientation, ancestry, or age, because we believe it is highly valuable to share diverse ideas and perspectives. With varied backgrounds and viewpoints, our team members can truly understand our clients and identify the best solutions. For us, ensuring a successful business strategy is as important as nurturing a collaborative culture. “People Caring for People” is more than our internal slogan—it is the essence of our leadership: inspiring, supporting, and building relationships of trust. This human-centered approach has been essential in tackling major challenges, such as strategic acquisitions and the adoption of innovative technologies, transforming both how we work and how we serve our clients. This vibrant culture manifests daily, where our core values center on **caring, developing, and celebrating.** We care for our people with empathy and respect, develop talent and amplify individual growth, and celebrate every achievement—making us stronger and driving excellence in every deliverable. If you’re seeking new challenges and wish to join a high-performance team offering growth opportunities and abundant learning, this is the place for you. **Learn More About Us:** Alper is the fifth-largest insurance brokerage in Brazil. Here, our clients rely on a team of specialists who constantly seek customized solutions to guarantee the best and most suitable protection options for thousands of companies and individuals. As a market consolidator, we operate across multiple Brazilian states. \+ 29 offices \+ 1,200 employees \+ 20,000 corporate clients \+ 1.3 million lives managed \+ R$ 6 billion in premiums managed \#JoinAlper
