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Job Summary: The Shift Manager will be responsible for the overnight operations of a Delivery Station, leading teams and managing relationships in a collaborative, dynamic, and ambiguous environment focused on customer obsession and continuous improvement. Key Highlights: 1. Leadership and team management in a dynamic environment 2. Focus on continuous improvement and customer obsession 3. Solving complex problems with practical solutions **DESCRIPTION** --------------- The Amazon Logistics team is seeking a Shift Manager to join AMZL Brazil at our Rio de Janeiro Delivery Station \- RJ. As a Shift Manager, you will be responsible for overnight operations at a Delivery Station, providing leadership to Team Leaders, Operators, and Delivery Service Providers, while managing relationships and performance of external agencies. You will work in a highly collaborative environment that resembles a startup more than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. You must thrive and deliver results in an ambiguous, fast-paced, and dynamic environment. If you have a track record focused on quality and customer obsession, coupled with experience working in a dynamic, constantly changing, and ambiguous environment, we would love to hear from you. This role involves: * Being based at one of our delivery stations during the overnight shift. Amazon operates 24 hours a day, 7 days a week; therefore, shift work—including weekends and holidays—will be part of this role. * Overseeing operations focused on delivering Amazon orders directly to customers. * Supporting your team of operational leaders in the daily management of the delivery station. This includes labor allocation, leading meetings, assigning tasks, and communicating with internal and external suppliers. * Working with KPIs such as On-Time Dispatch, First-Day Delivery Success, and improving customer service. * Thinking analytically about project management with attention to detail, ability to influence others, and exceptional organizational skills. * Being metrics-obsessed and diving deep to quickly identify root causes to drive improvements. * Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Leveraging exceptional problem-solving and communication skills to influence both business and technical audiences. * Providing daily support during the rollout/implementation of new systems/processes and collecting feedback. * Mapping business requirements, understanding business processes, studying and analyzing workflow, and designing solutions. * Continuously utilizing software and hardware tools to ensure smooth day-to-day operations. Ensuring associates have the appropriate tools to perform their jobs and coordinating repairs or replacements when necessary. * Communicating daily metrics and reporting exceptions to other Operations departments and across Amazon, as needed. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Experience in people management * Fluency in speaking, writing, and reading English **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics, process improvement, and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
