Receptionist - Kastel Hotels

Description

Job Summary: Professional to work at the front desk, responsible for guest service and supporting operational routines of the department. Key Highlights: 1. Agile and courteous guest service 2. Information organization and administrative support 3. Guidance on services and tourist attractions Position: Hotel Receptionist We are seeking a professional to work at the front desk, responsible for guest service and supporting operational routines of the department. Main Responsibilities * Perform check-in and check-out efficiently and courteously; * Attend to guests in person, by phone, and via digital channels; * Register reservations and process payments (credit card and other methods); * Organize information and forward requests to other departments; * Provide administrative support to the department; * Guide guests regarding hotel services, tourist attractions, restaurants, and transportation options. Requirements * Prior experience in this role; * Completed high school education (college enrollment in progress is considered a plus); * Basic computer skills; * English and/or Spanish proficiency is a plus; * Experience with PMS systems (TOTVS preferred) is considered a plus. Job Details * Work schedule: 6 days on, 1 day off * Benefits: Transportation allowance, meal voucher, and TotalPass Employment Type: Full-time CLT Salary: Starting from R$2.000,00 per month Benefits: * Meal voucher * Transportation allowance Education: * High school diploma (Mandatory) Language: * English (Preferred) * Spanish (Mandatory) Work Location: On-site