Commercial Supervisor

Description

Job Summary: Lead the Inside Sales operation and call funnels, ensuring cadence, quality, conversion, and result predictability, with emphasis on team management and continuous improvement. Key Highlights: 1. Lead and develop a team of commercial consultants/inside sales representatives 2. Manage call funnels (inbound and/or outbound) with a focus on contact speed, cadence, argumentation, and stage-by-stage conversion 3. Optimize funnel metrics and ensure service quality **Job Description:** ---------------------- You will lead the Inside Sales operation and call funnels, ensuring cadence, quality, conversion, and result predictability. This role is ideal for individuals who value well-structured commercial routines, data-driven decision-making, continuous improvement, and hands-on team leadership. Your responsibilities will include: \- Leading and developing the commercial consultants/inside sales team (routine, discipline, performance, and culture). \- Managing call funnels (inbound and/or outbound), with emphasis on contact speed, cadence, argumentation, and stage-by-stage conversion. \- Implementing and sustaining management routines: daily stand-ups, 1:1 meetings, weekly pipeline analysis, performance reviews, and action plans. \- Monitoring and optimizing funnel metrics: contacts/day, attempts per lead, SLA for first contact, connection rate, appointments scheduled, attendance rate, stage-by-stage conversion, enrollment rate, average deal size, CAC/ROI per channel (where applicable). \- Ensuring high-quality, consultative communication focused on education (understanding career stage, pain points, goals, and course fit). \- Collaborating closely with Marketing and Product/Academic teams to improve lead quality, messaging, campaigns, nurturing sequences, and value proposition. \- Training and standardizing scripts, objections handling, playbooks, cadences, and qualification criteria. \- Conducting call listening and audits (call coaching) with structured feedback and individualized improvement plans. \- Operating CRM and telephony/dialer tools, ensuring funnel hygiene (activities, stages, loss reasons, forecasts). \- Ensuring adherence to best practices and compliance (LGPD, consent, ethical outreach, and respect for students). **Mandatory Requirements:** ------------------------------ * Prior experience as a supervisor/coordinator of Inside Sales/Call Funnels (education industry experience is a plus but not mandatory). * Proven experience managing pipelines, targets, team coaching, and cadence routines. * Strong proficiency in CRM platforms (e.g., Clint, HubSpot, Salesforce, Pipedrive, RD Station CRM) and funnel metrics. * Analytical capability to identify bottlenecks and execute improvements (process, messaging, cadence, channels). * Clear communication, firm yet human leadership, and a strong focus on people development. * Willingness to work onsite in Rio de Janeiro. **Desirable Requirements:** -------------------------- * Experience selling educational services (postgraduate programs, short courses, online learning). * Experience with dialers, list management, and contact rate optimization strategies. * Familiarity with SPIN, NEPQ, GPCT, BANT, or other consultative methodologies adapted to education. * Experience structuring playbooks, SLAs with Marketing, and MQL/SQL qualification criteria. * Experience working with multichannel cadences (WhatsApp + phone + email). **Employment Type:** -------------------------- PJ **PCD:** -------- YES **Work Location:** ---------------------- Barra da Tijuca/RJ